General Manager - London, Canada - Metro Supply Chain
Description
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Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.
We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.
Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
JOB SUMMARY:
Direct and coordinate the day-to-day activities of the operation which includes supervision of the delivery/warehouse staff, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service.
MAJOR DUTIES AND RESPONSIBILITIES:
- Responsible for the success of the operation ensuring adherence to business plans and budgets.
- Liaise with the Finance Team for monthly Customer reconciliation and internal budgets.
- Oversees delivery & warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.
- Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
- Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
- Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
- Assists in establishing budgets for the facility and implements controls necessary to keep expenditures within budgetary limitations.
- Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.
- Provides leadership to operations group by: Hiring, training, developing and scheduling competent staff
- Articulating the goals of the operations and Company including but not limited to health and safety, productivity, housekeeping
- Providing opportunity for success
- Providing feedback and measurement of success
- Manages ongoing relationships and interactions with: customers, vendors and carriers working to assure adherence to contractual agreements.
- Will ensure that employees are trained as necessary. This includes crosstraining to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
- Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of local and provincial legislations.
- Assumes additional related responsibilities as required.
EDUCATION/EXPERIENCE:
- A Bachelor's Degree in business management with a focus on operations management, materials management; a designation in logistics management CITT or P.Log. Designation is preferred.
- Ten (10) years distribution experience (some of which in a 3PL environment)
- Five (5) years of managerial experience
CORE COMPETENCIES:
- Excellent communication and interpersonal skills both written and verbal, and the ability to develop relationships at all levels in the organization
- Exceptional hands on WMS knowledge
- Thorough knowledge of company equipment
- Excellent organizational and analytical skills, sound business judgment and a proactive approach to problem solving.
- Ability to manage confidential information, demonstrating sound judgment and decisionmaking capability.
- Excellent time management and organization skills, with the proven ability to multitaks and reprioritize based on business demands and needs.
- Service oriented with strong customer interaction skills and commitment
- Excellent interpersonal skills and a proven leadership ability within a solid team environment
- Strong analytical skills with the emphasis on financial reports
- Exceptional planning skills
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family's wellbeing
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
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