Benefits Coordinator - Vancouver, Canada - Lululemon

Lululemon

Verified Company

Vancouver, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice.

We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between.

We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team:

Our People & Culture team is leading an important goal for lululemon: in 5 years we will be the #1 employer where people come to grow and develop as inclusive leaders to enable all to be well.

The Health & Wealth team is on a mission to continually enhance our employee experience.

Our global Health & Wealth portfolio consists of compensation, health benefits, retirement programs, wellness programs, and a number of other important components of the employee total rewards offering and experience.

The Benefits Coordinator (Leaves & Accommodations) will report directly to the Manager, Leaves & Accommodations.

A day in the life:

Support our employees in Canada and the USA with leave requests (FMLA, State Leave, Compassionate Care Leave, Personal Leave, Hardship Leave, Parenthood leave, Bereavement Leave, etc.) by providing thoughtful and informed responses to tickets in ServiceNow and reviewing/approving leaves in Workday timely.
Support employees in the USA and Canada with shortterm and longterm disability enquires.
Complete all requested employer statements.
Process STD claims by completing STD calculations for Canadian STD claims.
Support Leave and Accommodation Specialists with all Parenthood top up requests in the US and Canada
Partner with Leaves and Accommodations Specialists to ensure timely responses, in accordance with established Service Level Agreements (SLAs)
Partner with third party administrators (TPAs) and People & Culture Business Partners/Advisors to review leave requests.
Maintain uptodate documentation on leave and accommodation processes across North America
Serve as a liaison and resource to colleagues regarding leaves and accommodations concerns and processes.
Support with tasks across the Health & Wealth team as required.

Qualifications:

HR experience/education
Proficiency with ServiceNow is preferred
Strong communication & attention to detail
Discernment and decisionmaking
Using discretion and maintaining employee privacy around sensitive information
An interest in leaves and accommodations legislation and best practices

Must haves:

Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
Communicates with honesty and kindness and creates the space for others to do the same.
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
Fosters connection by putting people first and building trusting relationships.
Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.