Reservation Agent, Global Partner Operations - Banff - Pursuitcollection

    Pursuitcollection
    Pursuitcollection Banff

    1 week ago

    Description
    Reservation Agent, Global Partner Operations page is loaded## Reservation Agent, Global Partner Operations


    locations:
    CAN, AB, Banff, Banff Officetime type: Full timeposted on: Posted Todayjob requisition id: BJC0225At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
    ROLE & RESPONSIBILITIES You will make, maintain, and change reservations for all Pursuit owned Hotels, Attractions, Transportation
    • Handle inbound and outbound customer calls with professionalism, empathy, and efficiency
    • Process reservations, changes, and cancellations in line with company policies
    • Resolve guest issues or concerns promptly, escalating complex cases to supervisors as needed
    • Cross-sell or upsell relevant services and experiences to enhance the guest's journey
    • Maintain accurate reservations and information in reservation system
    • Maintain up-to-date knowledge of company offerings, policies, promotions, and regional differences through knowledge management system LivePro
    • Meet or exceed performance metrics including revenue growth, customer satisfaction, call resolution, cross sell / upsell production, and response time
    • Assist guests with questions all while maintaining a high level of customer service
    • Communicate effectively with internal departments to ensure seamless guest experiences
      REQUIRED SKILLS & QUALIFICATIONS 1-2 years' experience working in a call centre environment is preferred
    • Excellent verbal and written communication skills in English; fluency in additional languages considered an asset
    • Mature and possess a proven ability to work independently within a fast-paced team environment
    • Familiarity with reservation systems (e.g., Opera, Sabre, Salesforce, etc.) and CRM tools is highly desirable
    • Strong problem-solving abilities and a positive, empathetic attitude
    • Ability to work in a fast-paced, team-oriented environment with flexible shifts (including weekends and holidays)
    • Familiarity with reservation systems (e.g., Maestro, Pacific, Ventrata, RTP, etc.) and CRM tools is highly desirable
    • Comfortable using computers, multiple digital platforms, chat tools, and telephony systems
    • To honour our commitment to be "Always Honest" all employees must consent to a criminal record checkThe starting wage for this role is $18.50/hourWe're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

    Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

    Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU.

    As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

    At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships.

    We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued.

    With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

    Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary.

    To watch the sunrise and set each day in a place that, for many people, exists only in their imagination.

    To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again.

    To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKS* Join an inclusive, global team and make life-long connections
    • Enjoy free access to Pursuit attractions and 50% off for friends
    • Get discounts on hotel stays, dining, and retail
    • Access subsidized mental health and wellness resources
      Equal Employment Opportunities InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace.

      We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

      Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

      We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups.

      If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.


    locations:
    CAN, AB, Banff, Banff Officetime type: Full timeposted on: Posted 30+ Days Ago
    #J-18808-Ljbffr
  • Work in company

    Reservation Agent, Global Partner Operations

    Only for registered members

    Job Summary:We connect people to iconic places through unforgettable and inspiring experiences. · We offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. · ...

    Banff

    17 hours ago

  • Work in company

    Restaurant General Manager

    Only for registered members

    We are seeking a General Manager to lead our restaurant in Banff. This role suits a hands-on leader who values strong teams, consistent service, and being part of a fast paced F&B operation. · Lead daily restaurant operations with a focus on service, quality and consistencyRecrui ...

    Banff Full time

    3 weeks ago

  • Work in company

    Growth Marketing

    Only for registered members

    This is a full-time Growth Marketing & Operations Coordinator position located in Calgary and the Bow Valley. The role involves supporting marketing operations and strategies to drive growth through coordinating campaigns, analyzing performance metrics, managing communications, c ...

    Banff

    2 weeks ago

  • Work in company

    Executive Director

    Only for registered members

    AMPPE is searching for its next Executive Director. The role leads all aspects of the organization's operations and strengthens AMPPE's visibility and influence. · ...

    Banff, AB

    1 month ago

  • Work in company

    Events Coordinator - Winter 2025/26

    Only for registered members

    We work and play in Canada's most beautiful playground Banff National Park you can too. · The Events Coordinator showcases resort highlights to guests partners responsible for planning coordinating hosting public events at Sunshine Village Resort. · ...

    Banff Full time

    3 weeks ago

  • Work in company

    Events Coordinator

    Only for registered members

    +We work and play in Canada's most beautiful playground, Banff National Park, and you can too. · + · ++• Must be an expert level skier or snowboarder.+• Must always maintain professional conduct when in uniform,+when acting as a company representative.+• Outgoing, positive,...+ , ...

    Banff Full time

    1 month ago

  • Work in company

    Finance Manager

    Only for registered members

    +Job summaryAs the Finance Manager for the Banff Jasper Collection, you will be at the heart of our growth strategy, leading all aspects of Financial Planning & Analysis (FP&A) and serving as a trusted advisor to senior leadership. · ...

    Banff

    3 weeks ago

  • Work in company

    Finance Manager

    Only for registered members

    The Finance Manager will lead all aspects of Financial Planning & Analysis (FP&A) for the Banff Jasper Collection. · Partner closely with operations leadership to provide accurate, timely, and actionable financial insights. · Lead and inspire a team of Financial Analysts. · ...

    Banff

    1 month ago

  • Work in company

    Operations Manager

    Only for registered members

    The Operations Manager works a 5 days on, 2 days off schedule and is currently based out of Banff, AB.The ideal candidate is a positive communications professional and an organized, logistical thinker who can work independently with minimal supervision. · ...

    Banff

    1 week ago

  • Work in company

    Growth Marketing

    Only for registered members

    This is a full-time, remote-first position located in Calgary and the Bow Valley where you will support marketing operations strategies to drive growth. · ...

    Banff, Alberta

    2 weeks ago

  • Work in company

    Senior Food

    Only for registered members

    Join Fairmont Banff Springs in a unique community of hospitality enthusiasts. · The Senior Food & Beverage Manager - Beverage & Operations oversees beverage programs across the resort while providing senior operational leadership in support of overall F&B performance. · ...

    Banff $85,000 - $90,000 (CAD)

    2 weeks ago

  • Work in company

    Group and FIT Coordinator (Spring/Summer 2026 Start)

    Only for registered members

    This role sits at the centre of the Rimrock's operational precision. · Own the contractor booking process within the PMS during pre-opening. · Manage group and FIT reservations with unwavering accuracy, · ,} ...

    Banff

    2 days ago

  • Work in company

    Group and FIT Coordinator (Spring/Summer 2026 Start)

    Only for registered members

    This role sits at the centre of the Rimrock's operational precision. As a Group & FIT Coordinator, you safeguard the integrity of every contract. · ...

    Banff, AB, Canada

    3 days ago

  • Work in company

    Group and FIT Coordinator (Spring/Summer 2026 Start)

    Only for registered members

    As a Group and FIT Coordinator at the Rimrock you will safeguard the integrity of every contract rooming list and rate structure ensuring seamless group movements and flawless FIT execution. · ...

    Banff, AB

    3 days ago

  • Work in company

    Front Office Manager, Elk

    Only for registered members

    +Job summary · El Front Office Manager es responsable de liderar las operaciones en recepción, brindar un servicio excepcional al cliente y asegurar una administración eficiente. · +ResponsibilitiesLiderar las operaciones en recepción. · Brindar un servicio excepcional al cliente ...

    Banff

    2 weeks ago

  • Work in company

    Interpretive Coordinator, Banff Gondola

    Only for registered members

    As an Interpretive Coordinator at the Banff Gondola, your daily pursuit is to bring the stories of Sulphur Mountain to life through engaging, meaningful and authentic guest experiences. · ...

    Banff

    6 days ago

  • Work in company

    Experience Design

    Only for registered members

    At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. · Our experiences include world-class attractions and distinctive lodges, · Beyond that, we offer thoughtfully crafted restaurants, retail, · an ...

    Banff

    3 weeks ago

  • Work in company

    Director of Finance And Administration

    Only for registered members

    Join Roam – The Bow Valley's award-winning transit provider. Roam Transit is committed to supporting both residents and visitors by delivering year-round and seasonal transit services throughout the Bow Valley region without the use of a private vehicle. · ...

    Banff $110,000 - $135,000 (CAD)

    4 weeks ago

  • Work in company

    Part-Time Retail Supervisor

    Only for registered members

    We are looking for a Retail Supervisor to lead our team in Banff. The role involves guiding the sales floor, supporting daily operations and helping teammates do their best work. · ...

    Banff Part time

    2 weeks ago

  • Work in company

    Executive Director, Physical Facilities and Capital Projects

    Only for registered members

    Banff Centre exists to inspire artists and leaders to make their unique contribution to society. Founded in 1933 and located in Banff National Park. · ...

    Banff

    1 month ago

  • Work in company

    Senior Buyer, Retail

    Only for registered members

    This role is for a buyer who believes great retail is about more than product—it's about place, storytelling, and impact. As Senior Buyer, Retail – Banff Jasper Collection, you'll curate assortments that connect guests to iconic landscapes through thoughtful design, · local partn ...

    Banff

    1 day ago

Jobs
>
Banff