Web Application Support Specialist - Cambridge
2 days ago
Job description
Position Overview – Web Application Support Specialist
Love learning systems? Enjoy helping people? Want to be the go‑to expert?
Logikor is hiring a Web Application Support Specialist to own and support key web applications used by our teams and customers. You'll be the first person users turn to—and the voice that helps improve how our applications actually work.
Job Duties
- Own and master assigned web applications—features, workflows, and integrations
- Provide Tier 1 support: how‑to questions, navigation help, and basic troubleshooting
- Reproduce issues, document clearly, and escalate to Tier 2/3 when needed
- Create and maintain KB articles, FAQs, and quick user guides
- Spot recurring issues and suggest UX, training, or process improvements
- Support onboarding, training, and post‑release testing
- Ensure access and usage meet security and compliance standards
- Partner with IT, Operations, and Super Users to improve the user experience
Qualifications
- 1–3 years in application support, help desk, or customer service
- Strong ability to learn web applications quickly and independently
- Clear communicator with solid problem‑solving skills
- Experience with Jira or similar ticketing tools (preferred)
- Comfortable creating documentation, screenshots, or short demos
- Experience supporting SaaS or in‑house applications
- Logistics or supply chain experience is a plus
- Interest in automation or process improvement is a bonus
Additional Information
- Employer Paid Benefits.
- Employee Family Assistance Program.
- RRSP Program with Company Match.
- Yearly Clothing Allowance.
- This position is a hybrid role.
Company Overview
Logikor prides itself on an open-door philosophy; all Team Members are encouraged to openly share ideas, opinions & thoughts openly. We are committed to providing a safe, healthy, and enjoyable atmosphere for our team and we strive to provide meaningful careers and work/life balance through competitive compensation, leading-edge technology, comprehensive benefit packages and a culture built on creativity and collaboration. Logikor is an 10-time winner of Top Fleet Employers from Trucking HR Canada, 2021 winner of the HR INNOVATOR award and multi-time Platinum Safety Award winner from Northbridge Insurance.
Logikor is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are contacted to arrange for an interview, please advise us if you require accommodation.
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