Customer Service Representative - Thunder Bay, Canada - Dufresne Furniture and Appliances
Description
As a Customer Service Agent, you will be responsible for addressing our customer service issues and notifications.The Dufresne Group is committed to investing in our team members; we offer:
- Market competitive wages;
- Excellent employee discounts;
- Career growth and continuous development;
- Respectful and familyoriented working environment with strong company values.
As the Customer Service Agent, you will:
- Provide excellent customer service to our team and our guests
- Communicate with guests by following your training resolution processes
- Contact customers through outbound queue provide updates and book deliveries and advise of delivery/technician timeframes
- Accurately opens, monitors and closes Customer Service Orders
- Accurately records Delivery Completion Data
- Complete Customer Invoicing and initiate parts ordering
- Be available to work days, evening and weekends as required
- Have excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
Job Types:
Permanent, Part-time
Salary:
$16.55-$17.50 per hour
Work Location:
In person
More jobs from Dufresne Furniture and Appliances
-
Clerk, Customer Service
Saskatoon, Canada - 2 weeks ago
-
Warehouse Manager
Thunder Bay, Canada - 2 weeks ago
-
Clerk, Customer Service
Winnipeg, Canada - 4 weeks ago
-
Sales Representative
Thunder Bay, Canada - 5 days ago