Director, IT Services - Toronto, Canada - Travel Edge

Travel Edge

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

Key attributes for success are problem solving abilities, strong team leadership abilities, IT domain knowledge, structured approaches to change management, and experience owning a budget and operating a central service like a true business.

Responsibilities

Management of growing team of System Administrators. Must have proven ability to lead, set priorities and execute.
Subject matter expert in the following domains:
Microsoft Office 365, on-prem and Azure Cloud Active Directory
VMWare ESX virtualization and Nutanix
Unified Communications, Mitel telephony and Twilio CCAAS
Full stack FortiNet, antivirus, IDS, and other WAN/LAN devices
Backup mechanisms and related governance
PCI compliance
Print services and other business hardware
Structured approaches to facilities change management and people movement in a progressive hybrid work environment
Establishing efficient IT provisioning process for new employees and contractors in a high growth environment. Process will include VDI, Intune and Autopilot automation, SSO, asset tracking and welldefined onboarding materials
Backoffice systems / ERP administration and management of any required upgrade initiatives, industry specific backoffice systems will include TRAMS Backoffice and Dynamics Nav primarily
Will remain current on emerging security concerns and establish process to manage critical patches, circulate advisories, and advocate and train on proper security practices
Corporate WAN and LAN network management, administration of MUVPN and other remote access mechanisms
Measure and plan for controlled growth to support objectives of the enterprise. Find efficiencies, solve problems and improve execution of IT services through new methodologies
Establish service level benchmarks for all technology support functions and drive conformance to a published SLA through service measures

NOTE:
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Qualifications

Experience with large scale IT projects (projects at half million budget level, minimum) and especially complex consolidation projects

years' experience implementing and managing IT solutions, spanning Microsoft workgroup and productivity suite supporting technologies, virtualization and cloud

10 years' experience managing teams of information technology professionals
5 years' experience managing and delivering Microsoft 365 solutions including Azure AD
Ability to translate business needs into structured programs to deliver, including ability to manage projects and develop schedules, roadmaps, requirements, and task tracking with stakeholders that include business, and system administration leads
Experience with server virtualization (build and tuning)
Experience deploying and configuring network devices (switches, routers and firewalls)
Understanding of network transport layer and common protocols
Understanding of WAN/LAN design including VLANs, VRRP, VR, STP/RSTP, DNS, VPN etc.
Knowledge of security fundamentals and governance in a Windows environment

Attributes Required

Proven ability to run IT like a business and unlock the value in large scale institutional change, in an environment of high visibility
Have employed service management methodologies in past and have built effective support groups
Ability to deliver in fast paced environment with structured approaches to change management and excellent problem solving abilities
Must prioritize work effectively and pursue issues through to successful resolution without multiple follow ups or micromanagement
Empathetic and effective change agent, who shares information openly, broadly and deliberately in a collegial and engaged environment
Not risk averse, ability to try new approaches, accept and acknowledge areas for improvement, refine and iterate
Must possess excellent verbal and written communication skills