Manager of Support Services - Brampton, Canada - Carpe Diem Foster Homes

Carpe Diem Foster Homes

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

1.

Purpose of Job:

the coordinator of support services organizes and oversees in home and out of home supports for foster families and children.

As a result, this person needs to be personable and amiable, as well as efficient and knowledgeable.

2.

Primary Responsibilities:

SUPPORT SERVICES:

Scheduling
- Scheduling of all CYSW is the primary focus within this role. In conjunction with your direct supervisor and Case Managers, you will ensure that all scheduled shifts have a CYSW assigned.

Respond to all requests for immediate CYSW support in homes.
Assign a therapeutic match for CYSW and clients to ensure our highest quality of care.
Communication with supervisor for trouble shooting and support.
Call CYSW if end of shift report is not complete.
Contact CYSW regarding incident the night before or on weekends
Call all weekend staff Monday morning to check in from weekend. Review with them expectations and ensure they set up for their upcoming weekend shifts.
Connect with all back up staff weekly, confirm again that they are prepared for the upcoming weekend shifts.
Confirming weekend shifts will be done no later then Thursday of every week. We will never go into a Friday not knowing if a CYSW has confirmed they will work their shift.

WE App
- Our online data base is home to all CYSW and client information. This hub will be used daily by yourself and will need to be checked, updated, and reviewed constantly.

Check WE Schedule every morning at 9am.
Update CYSW (Activities spent in 1 to 1 time) SRA sign off time sheet.
Review SRA staff notes for errors, condense lengthiness, and edit out personal information such as Bio family names, shift logs, etc.
Confirm safety plans are up to date and complete. Leave no forms blank always add details.
Make note that shift report is being followed up (Do not change font from BLUE to RED).
Populate CYSW schedule on a 24week cycle. This will be determined based on a foster home or staff run home.
Ensure week schedules are PUBLISHED
Check to ensure all medication was completed and update Case Manager & copy Supervisor.
All CYSW profiles must be 100% complete prior to their first shift.

**Billing
- A key component to ensure a strong relationship with CAS. Billing occurs monthly and must be efficient, organized and most importantly accurate. Updating and verifying shifts daily throughout the month will ensure success at months end.

Create SRA Report and ensure form is filled in correctly (all info, details & signature complete)
In office billing days occur the 1st of the month or the first Monday of the month if 1st falls on a weekend.
Upcoming billing dates are set for, Thursday Sept 1st, Monday Oct 3rd, Tuesday Nov 1st, Thursday Dec 1st, 2022, and into 202
You will work along side our bookkeeper to accurately bill CAS the set number of hours and rate of pay from the previous month.

Supervision*:

- **Supervision usually involves solving problem and case specific situations, however; it should also focus on how those problems and work make you feel and how you're impacted by the work

Oversee all CYSW and ensure a clinical understanding of the job they do.
Regular formal and informal supervision with all active CYSW.
Individual CYSW goals may be workrelated or developmental.
CYSW of the month: present at Team certificate of the month. Sign letter and mail letter to recipient by months end.
Connect with CYSW who did not fill a shift in the month to ensure availability and readdress upcoming openings. Update staff list as needed.

Hiring & Training
- A foundational element within our agency, hiring and developing CYSW are crucial for longevity and consistency with foster homes.

Develop and maintain a consistent pool of CYSW's to supports children and teens in our care.
Post online, through word of mouth and within our Carpe Diem network to hire competent and strengthbased individuals.
CYSW Job postings: update postings for relevance. Book upcoming interviews for office days immediately.

ONCALL:

Provide On-Call support for the agency 2 weekends a month (Friday Sunday) or 8 weeks yearly. This will be determined based on the needs of the agency
During the weekend of On Call, you will be available by phone to support families and kids in our care.
During your full week of oncall, $100 gift card will be provided for each week.

3.

Secondary Responsibilities:

ADMINISTRATION:

Attend monthly Team Meetings, monthly clinical meetings and monthly supervision
Assist with special events or projects as required
Attend training with focus on personal growth for your position
Pick up and drop off CD equipment Carpe Diem van can be used if available
Outlook calendar is required for scheduling yourself.

4.

Staff Supervisory/Management Responsibilities:

Supervision of CYSW working with our kids and in our homes

Oversee placement staff in conjunc