Support Technician - Stouffville, Canada - Scentroid (division of Ides Canada Inc.)
3 weeks ago
Description
Job description
Our service team is comprised of approachable, supportive, friendly and highly skilled technicians working both as a unit and independently to resolve any issues that customers write or call in with.
As a support operative, your role will be the primary customer care point-of-contact, and to complement Scentroid's Engineering activities in the development of sensing instruments and analytical software, research and development in the field of electronic design, microchip programming, artificial intelligence, big-data processing, and much more.
This is a mostly in-office role, with the likelihood of international travel for hands-on customer support.
Job Requirements
- Certificate in Electrical/Electronic/Mechatronic Engineering or Electrical technologist diploma from an accredited technical school or equivalent experience
- A developed sense of soft skills
- Troubleshoot technical problems and debugging
- Strong computer knowledge, previous handson experience in electrical or electronic part assembly and troubleshooting
- Clear and coherent written communication, including visual representations of data
- Extensive organizational skills
- Experience troubleshooting multilayer printed circuit boards
- Problemsolving skills, and resourcefulness
Additional Assets
- Ability to travel internationally should the need arise
- Any working experience on sensing systems, IoT, and digital filters
- Customer service experience, preferably in a technical area
About Us
Scentroid is the world's premier manufacturer of odour sampling and air analysis equipment for the environment industry.
With decades of experience developing state-of-the-art instrumentation for environmental, nuclear, and medical industries, we bring new and innovative technologies to the field of air quality monitoring.
Job Types:
Full-time, Permanent
Salary:
$50,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Stouffville, ON L4A 0Y2: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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