Customer Service Account Representative - Winnipeg, Canada - Herd North America

Herd North America
Herd North America
Verified Company
Winnipeg, Canada

5 days ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job description
HERD is the industry leader in front-end collision protection products.

Our bumpers have been featured on TV's "Shipping Wars" and "Ice Road Truckers", and have made their Hollywood debut in "Transformers II" as well as "Transformers:
The Last Knight".


Your Main Responsibilities:


  • Communicate and guide our customers to the right products for their trucks through inbound calls, web chats, and our online ordering system
  • Identify Customer needs by actively listening and asking the right questions to make product recommendations, assist with troubleshooting, and provide quick resolutions to all problems
  • Process quotes and orders ensuring accuracy for shipping and billing locations, pricing, and product configurations
  • Use multiple computer systems to look up parts, find solutions to problems, research our products and service our customers
  • Keep up to date on new designs and basic information within the Trucking and Automotive industry
  • Assist walkin customers with part sales and service
  • Develop and maintain strong relationships with our Dealers
  • Work closely with our engineering department to share information and assist with finding solutions to technical problems and truck fitments

Your Qualifications:


  • 1year previous experience in a telephonebased customer service, hospitality, or sales role
  • Proven ability to develop and maintain strong customer relationships
  • Strong sense of urgency with proven record of following through to meet deadlines
  • Natural curiosity to understand how things work, and the ability to grasp complex technical details
  • Knowledge of the automotive/parts industry would be an asset
  • Exemplary organizational and followup skills in a busy environment
  • Strong proficiency in the Microsoft Office Suite
  • French-English bilingual aptitude would be an asset
  • Own vehicle

Salary:
$30,000.00-$40,000.00 per year


Benefits:


  • Dental care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Salary:
$30,000.00-$40,000.00 per year
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