Wireless Client Care- Client Solutions - Quebec City, Canada - Bell

Bell

Verified Company

Quebec City, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 416678

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada's Best National Network.

We love to innovate, embrace big challenges, and live for the newest technology

Summary:

They are responsible for providing exceptional client experience to our Enterprise clients dealing directly with corporate key contacts.

Le représentant solutions clients est chargé de fournir une expérience client exceptionnelle à nos clients Grandes Entreprises en traitant les demandes directement avec les contacts clés de l'entreprise.

Key Responsibilities:

Lead the execution of diverse online and offline tasks
Foster and solidify relationships with designated customers to enhance customer loyalty and satisfaction
Process account provisioning and coordinate completion of orders
Coordination account or user updates such as but not limited device changes, user name changes, number changes
Subject Matter Expert of all billing inquiries
Complete adjustments such as rerates, account transfers and splits, package changes and feature changes

Essential Requirements and Competencies:

Comprehensive knowledge of wireless billing systems (NM
Amdocs / Corporate Self Serve); essential for efficient and accurate operations
Proficiency in all Bell Mobility Corporate price plans, enabling effective client advising and problem solving
Exceptional organizational and prioritization skills, critical in managing multiple tasks and ensuring smooth workflow
Profound understanding of internal Bell Mobility corporate processes and the Corporate Self Serve Tool
Working knowledge of Excel and Word
Knowledge of English and French required (read, spoken, written):In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications:

Minimum 12 month experience or equivalent
Working knowledge of SmartPath, Salesforce, NCMS
Good knowledge of corporate policies and procedures

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Non Management

Job Status:
Regular - Full Time

Job Location:
Canada : Quebec : Dorval || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Quebec : Verdun

Work Arrangement:
Remote

Application Deadline: 02/24/2024

Created:
Canada, QC, Dorval

Bell, one of Canada's Top 100 Employers.