Business Systems Analyst - Toronto, Canada - Cognizant

Cognizant

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a hardworking Business Systems Analyst to join our growing team in our Insurance practice at Cognizant Our strength is built on our ability to work together.

Our diverse set of backgrounds offer a wide range of perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We're looking for someone who thrives in this setting and is inspired to craft significant solutions through true partnership.

Roles/Responsibilities:

Conduct analysis and documentation of existing business processes and systems to identify gaps and inefficiencies.
Collaborate with stakeholders to gather and document business requirements for system enhancements and process improvements.
Develop and maintain detailed business requirements documentation, including functional specifications and process flow diagrams.
Analyze data to identify trends and patterns and provide recommendations for process improvements.
Develop test plans and test cases and participate in testing activities to ensure system changes meet business requirements.
Collaborate with IT teams to design and implement system changes, including configuration changes, customizations, and integrations.
Provide training and support to endusers, including creating and maintaining user manuals and training materials.
Monitor and report on system performance, identifying areas for improvement and making recommendations for optimization.
Communicate confidently with various types of partners globally: customers, developers, QA, vendors, management.

Requirements:

Postsecondary degree or diploma in Commerce/Business Administration, Applied/Computer Science, Engineering, or other related field, Business Analyst certification, IIBA, PMI (PBA), or equivalent preferred.
3+ years of experience with ServiceNow products. Understanding of the ServiceNow Platform outofbox functionality.
Understanding of ServiceNow ITSM, SecOps, ITOM, SACM, Procurement OOB functionality
IT Experience with the different phases of product development lifecycle: analysis, design, build, test and implement.
Strong analytical and problemsolving skills.
Experience with system and user testing.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future

Job Location :
Toronto, Ontario, Canada
|| Halifax, Nova Scotia, Canada

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Feb

**About Cognizant