Senior Service Desk Engineer - Fredericton - Cvent, Inc.

Description

Overview

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 5000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent's software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

This senior engineer role offers an excellent opportunity to advance your career and gain valuable leadership experience. You'll serve as a key escalation point for junior team members, providing guidance and support as needed. In this position, you'll work directly with modern, cutting-edge systems and take on a variety of complex issues, tasks, and projects. Your responsibilities will include troubleshooting, building, and maintaining our expanding international IT infrastructure—an essential component of the company's ongoing success. This is a hands-on position with high expectations for both technical contributions and positive cultural impact.

In This Role, You Will

• Serve as a point of escalation for tickets, issues, and inquiries from team members.
• Collaborate with the global helpdesk team to troubleshoot and resolve support tickets.
• Assist with IT inventory management, auditing, and reporting.
• Partner with networking, security, and infrastructure teams to implement the latest technologies.
• Lead projects aimed at enhancing the helpdesk environment.
• Troubleshoot, administer, and support the company's global technology infrastructure.
• Ensure the quality of work delivered by your assigned team.
• Mentor and train new team members.
• Prepare and configure laptops, and support onboarding for new hires in your office.
• Serve as a subject matter expert for a business service managed by the IT department.
• Ensure the AV, wireless, and security systems in your office operate efficiently.
• Lead advanced troubleshooting efforts.

Here's What You Need

• Bachelor's degree in IT, IS, or a related technical field, or equivalent experience
• At least 3 years of progressive experience in IT support, including significant responsibility in a Senior+ Service Desk Engineer role (such as acting as an escalation point, mentoring team members, and managing complex technical issues)
• Strong understanding of the 7-layer OSI model and its practical applications
• Extensive experience with industry-standard platforms, including Windows 10, macOS, Active Directory, Exchange, Office 365, and Zoom
• Excellent problem-solving and analytical skills, with a proven ability to identify and resolve complex issues
• Strong teamwork and communication abilities
• Effective time management and project management skills
• Self-motivated, with the ability to work independently and with minimal supervision
• Exceptional customer service skills

We are not able to offer sponsorship for this position.

Physical Demands

Details regarding physical demands are not provided in this posting.