- Monitor and utilize alarm systems, radios, phones, emails, and social media to dispatch and coordinate operational staff, maintenance, and emergency responders to maintain uninterrupted safety and security on Sea Island.
- Prioritize, delegate, and communicate to colleagues, internal and external department contractors, government agencies and stakeholders.
- Efficiently and accurately track detailed written information in relation to all operations on Sea Island
- Maintain an up‑to‑date comprehensive knowledge of Standard Operating Procedures (SOPs) and Incident Command in relation to processes airside, terminal‑side, and groundside.
- Consistently multi‑task and simultaneously manage multiple situations/emergencies whilst documenting in Maximo
- Respond to customer/general public inquires via e‑mail, phone calls, TTY and social media
- Minimum 2 years' experience working as a dispatcher/call‑taker, or relevant aviation work experience, supplemented by a minimum of a high school diploma plus one or two years of post‑secondary education; or an equivalent combination of training and experience
- Proficient in the English language both written and verbal is necessary; proficiency in another language is an asset
- Confidence working in a variety of computer programs is essential (Maximo, MS Word, Excel, Outlook, Everbridge, Barco Sidebar, Adobe, etc.) and must have fast typing skills, strong grammar and accurate spelling
- Comfortable working in high pressure situations
- Capable of making quick decisions with limited information and prioritize subsequent tasks quickly without direction
- Must be confident, resilient, a strong multi‑tasker, level‑headed, team player and collaborator
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Airport Operations Dispatcher (Term to December 2026) - Vancouver - Vancouver International
Description
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Integrated Operations Centre (IOC) is the heart of operations on Sea Island. From the IOC, Airport Operations Dispatchers effectively uphold processes and procedures through a comprehensive understanding of emergency response, safety, security, maintenance, and customer service.
Position overview
We have a full-time, term (to December 2026) opportunity for an Airport Operations Dispatcher (AOD) in the Airport Operations Department, reporting to the Manager, Operations Centre. To be a successful AOD, you must be comfortable working in a high‑pressure environment while handling significant amounts of information being received from a variety of sources at the same time. Exceptional verbal and written communication are essential to successfully dispatching during emergency events as well as day‑to‑day operations at YVR.
Key responsibilities include:
Key qualifications include:
Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.
Shift schedule with a mix of day, mid and night shifts will be required as this role supports the operation on a 24‑hour basis, with a requirement to support winter operations for 24/7 operations. As an employee on a shifted work schedule, you may be eligible for shift and weekend premiums.
This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
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Airport Operations Dispatcher
Only for registered members Vancouver, BC
-
Airport Operations Dispatcher
Only for registered members Vancouver
-
Security Control Center Operator and Dispatcher
Only for registered members Vancouver, BC VH V
-
Dispatcher / Operations Coordinator
Only for registered members Burnaby, British Columbia
-
Airport Operations Dispatcher (Term to December 2026)
Only for registered members Vancouver, BC
-
Airport Operations Dispatcher (Term to December 2026)
Only for registered members Vancouver
-
Tour Operations Dispatch Coordinator
Only for registered members Burnaby, BC
-
Operations - Shipper/Dispatcher - CN
Only for registered members Surrey, BC VN R
-
Event Dispatcher- Security
Only for registered members Vancouver, BC
-
Lead Dispatcher
Only for registered members Vancouver, BC
-
Control/Dispatch Officer
Only for registered members Vancouver, BC
-
Tower Operator
Only for registered members Vancouver, BC
-
Supervisor Shorex
Only for registered members Vancouver, BC - British Columbia
-
Digital Mailroom Administrator
Only for registered members Vancouver, British Columbia
-
Service Operations Coordinator
Only for registered members Vancouver, British Columbia
-
GMR - Dispatch (Winter 2025/26)
Only for registered members Vancouver, BC
-
Receptionist/Dispatcher
Only for registered members Vancouver, BC
-
Sales and Operations Manager
Only for registered members Vancouver, BC
-
Customer Experience Supervisor
Only for registered members Vancouver, British Columbia
-
Director of IT Service
Only for registered members Vancouver, British Columbia
-
Dispatch Coordinator
Only for registered members Vancouver, British Columbia
