- Complete and approve all IC/Skip Tracer invoices, ensuring accuracy and validity of costs incurred on files by Recovery and Sales staff
- Ensure all applicable fees and costs are recovered through Teranet invoices and ensure all supporting paperwork is available online for Clients to view
- Finalize "Sold" invoices and determine proceeds payable to client on securities sold or redeemed
- Finalize Arrears and Cost Recovery files; determine funds due to Teranet from Debtors and Clients
- Ensure daily productivity targets are met by completing related tasks according to OPH measures
- Ensure all tasks and internal queues are actioned and completed in accordance with the aligned work instructions within the prescribed timelines
- Follow standard operating procedures
- Action items according to task matrix
- Ensure quality and efficiency
- Work collaboratively with others within the department as well as other departments
- Create a positive work environment that is conducive to individual development, productivity and achievement, the transfer of training back on the job, and open lines of communication
- Review all files daily under the "Sold Close/Arrears Close/Cost Recovery/No Charge" tasks and determine if work performed by Recovery and Sales staff is in compliance with all relevant company procedures, client requests and regulatory procedures
- 2 - 3 years of experience in a similar role
- Demonstrated proficiencies in the competencies required for the role
- Strong reading comprehension
- Excellent interpersonal and verbal/written communication skills
- Ability to handle multiple tasks and prioritize to optimize results
- Ability to work under pressure with minimal supervision
- Excellent computer software (MS Word & Excel) and navigation skills
- Comfortable in a fast-paced, high-growth, high-production environment
- Must anticipate challenges and ensure processes are in place to identify possible risk and minimize impact
- Market-competitive pay structures
- Paid Vacation & Sick Leaves
- Maternity, Parental and/or Adoption Leave Top-Up Program
- 100% Employer-Paid Health Benefit Plan
- Retirement Savings Plans with Employer Matching Scheme
- Ongoing Financial Wellness Seminars
- Corporate Discounted Programs + Wellness Program
Agent, Audit - Mississauga, Canada - Teranet
Description
The role of the Audit agent is to review assignments worked by Recovery and Sales Departments and to close files on ensuring files are worked in accordance to set guidelines and process in compliance with provincial regulations in the repossession and liquidation of Creditor(s)' moveable assets. The Agent provides value-based recommendations as required. Ensures Client requests are being appropriately facilitated and that services are being provided in an effective and efficient manner while meeting and exceeding our Client's expectations. This individual will have, and continually develop, industry knowledge to ensure that Client mandates and applicable laws and procedures are being adhered to, in regard to recovery and redemptions. The Agent will apply analytical and problem-solving skills to their work, reviewing files to ensure information and related costs are accurate and supporting
documentation is provided by the supply chain. Reporting directly to the Associate Manager, Audit this individual will do all assigned duties accurately and according to our target mandates. This may include assisting any department outside their normal duties including but not limited to assisting in task completion, reception relief and any duties assigned by Management.
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