Food and Beverage Server - London, Canada - Ivey Donald K. Johnson Centre
Ivey Donald K. Johnson Centre
London, Canada
Verified Company
2 weeks ago
Description
The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner.
He/she is also responsible for receiving and delivering guests orders and collecting payment.Physical Requirements
- Flexible and long hours sometimes required.
- Medium workExerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Prebus all tables removing soiled dishes after each course.
- Be familiar with the operation of the P.O.S system.
- Perform cashiering functions by closing checks and preparing end of shift paperwork.
- Perform opening and closing procedures and sidework duties according to station rotation assignment and established checklist.
- Ensure that tables and side stands are kept stocked, tidy and clean.
- Keep all beverages at least 3⁄4 full (coffee, tea, soda, water, and lemonade).
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
- Answer the telephone according to standards.
- Consistently upsell food, beverage and promotional items to guests.
- Be familiar with fire extinguishers, locations and know how to use them.
- Receive and deliver food and beverage orders and collect payment.
- Ensure overall guest satisfaction.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to crosstrain in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Job Types:
Full-time, Permanent
Salary:
From $15.50 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Onsite gym
- Onsite parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Day range:
- Monday to Friday
- Weekend availability
Food industry setting:
- Buffet restaurant
- Fine dining restaurant
- Hotel
- Restaurant
- Upscale casual restaurant
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings
- Morning shift
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Smart Serve (preferred)
Work Location:
One location