Customer Service Representative - Vaughan, Canada - Garland Commercial Ranges Ltd
1 month ago
Description
Position Summary:
Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products.
Major Accountability:
- Entering, monitoring and tracking of customer purchase orders
- Processing debit/credit memos
- Maintaining order information filing system
- Providing knowledgeable customer support for assigned products and services.
Key Tasks and Responsibilities:
- Resolves routine and more complex problems and communicates solution or requested information to the customer.
- Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
- Uses a computerized system to gather information and confirm sales prompted by incoming calls.
- May promote products/services, but does not have a sales quota.
- Work is generally routine or typically follows standard procedures.
- Communicates information that requires little explanation or interpretation.
- Provides direction and guidance to less experienced CSRs.
- Possesses a good understanding of all general aspects of the job.
- Customer oriented; capable of effectively dealing with all levels of internal and external contacts
- Developed communications and interpersonal skills
- Good planning and problem solving/analytical skills
- Able to function in a fastpaced environment coping with frequent changes, delays or unexpected events
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