Operational Solutions Architect - Montreal, Canada - Bell

Description

Req Id:

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.

Summary

As part of the Service Transformation team, the Operational Solutions Architect (OSA) plays a key role in supporting large customer deals by being involved in the design and delivery phases. The OSA's primary focus is to embed themselves in the deal process to consult and direct solutions based on Bell Business Markets (BBM) Operational and Transformation best practises and procedures, while collaborating with multiple internal stakeholders. The OSA will identify and assess the non-standard elements in the final solution and obtain appropriate approvals.

Role & Responsibilities

• Collaborates with internal Bell teams to consult on non-standard elements and evaluate how they affect our operational teams
• Establishes and validates the architectural, technical, and operational requirements for each assigned project, including modifications to corporate systems, new reports, customer experience and IT solutions
• Communicates with the client and Bell stakeholders (including executives) to ensure deal requirements are clearly understood and communicated, and developed solutions aligned with the requirements
• Collaborates with the business units to confirm their deliverables, their sequencing and timeframe, alongside the project management team
• Facilitates and/or participates in various working sessions with clients and Bell stakeholders
• Monitors development of the IT and operational deliverables, and facilitates resolution of roadblocks (when applicable)
• Keeps abreast of internal business capacities, system and products
• Proactively identifies and resolves deal related issues and escalates when required

Critical Qualifications/Competencies

• Bachelor's degree Engineering, Computer Science or equivalent experience
• 5 years' experience developing, maintaining Business, Domain Architecture
• Experience in analysis or strategic planning of activities
• Knowledge of the business for strategy, processes and capabilities, enabling technologies, and governance
• Great communication skills at all levels of the organization
• Knowledge and experience in these domains: service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security
• Act as liaison conveying information needs of the business to the development teams; applies equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realization and service delivery
• Knowledge and certifications on TM Forum (eTom), ITIL, SAFe and/or TOGAF is an asset

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Quebec City
Work Arrangement: Hybrid
Application Deadline: 03/31/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.