- All VelocityEHS employees have a role in delivering value across our customer base, but it is our Customer Success Managers (CSM) who are uniquely positioned to ensure the value is being received. As a Senior CSM, you will be responsible for engaging with customers' post-sale to develop success plans that are designed to help them achieve their EHS and ESG objectives and ultimately drive user adoption, advocacy, retention, and the identification of upsell opportunities. You'll work closely with Support, Account Management, and Renewals teams, representing a diverse customer base.
-
Senior Customer Success Manager
4 days ago
Insurity, Inc. Canada $70,000 - $137,000Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical software. It's also about empowering our team members through tools, training, teamwork, and profession ...
-
Success Manager
2 weeks ago
Vista Equity Partners Management, LLC CanadaAs a Customer Success Manager (CSM), you will be instrumental in ensuring the success and satisfaction of our most valued clients. You will serve as the primary point of contact, building strong relationships, understanding their business needs, and guiding them to maximize the v ...
-
Success Manager
2 weeks ago
Knak Enterprise CanadaEmpowering people to be creative. · We know that it's the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while i ...
-
Success Manager
2 weeks ago
Chartbeat Inc. CanadaThe Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity ...
-
Success Manager
2 weeks ago
Forward Media Marketing CanadaJob Title: Customer Success ManagerAbout Us:Forward Media Marketing is a fast-growing lead generation marketing agency for painting businesses based out of Montreal. We're seeking a fun, communicative and results-driven Customer Success Manager to join our growing team. We specia ...
-
Success Manager
1 week ago
Group ID CanadaAs a Customer Success Manager, your role will be to ensure customer satisfaction, retention, and account growth through knowledge of our SaaS platform. You will be responsible for proactively managing client relationships, optimizing their experience, and maximizing the value the ...
-
Success Manager
2 weeks ago
eSentire CanadaeSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. · As the authority in Managed Detection ...
-
Customer Success Manager, Western Canada
1 week ago
Esri Canada CanadaEsri Canada has an exciting opportunity for a Customer Success Manager, based out of Western Canada, with a focus on the Municipal and Natural Resource customers. The success of our customers is central to our growth, and we aim to act as trusted partners with our clients and hel ...
-
Success Manager
2 weeks ago
Sales Talent Agency CanadaThey are looking for an experienced Customer Success Manager with a consultative sales background who wants to be responsible for their own success.Account managementDevelop and manage value-based relationships with customers in the healthcare, education, nonprofit, financial ser ...
-
Success Manager
2 weeks ago
Lytica Inc. CanadaBased in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that a ...
-
Success Manager
2 weeks ago
Improvado Inc. CanadaImprovado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. · Our cutting-edge, no-code revenue data platform simplifies mark ...
-
Success Manager
2 weeks ago
STX CanadaSTX is a unique peer to peer sports betting exchange offering traditional financial instruments. On STX, the public determines the odds on their favorite wagers in a truly free market. The platform aims to provide all participants of the sports betting market more profit making o ...
-
Success Manager
2 weeks ago
Themis Solutions Inc. Canada $76,500 - $103,500Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. As a Clio Customer Success Manager, you are highly organized and a consummate people-person. If you're excited and motivated to solve complex business problems through innovation ...
-
Success Manager
2 weeks ago
Prevu3D Inc CanadaReporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you're customer-centric, forward- ...
-
Success Manager
2 weeks ago
Sales Talent Agency Inc. Canada2 days ago Be among the first 25 applicants This range is provided by Sales Talent Agency. Senior Executive Search Consultant | Account Manager | Head Hunter | Early Stage Start-Up Expert | North America · They are looking for an experienced Customer Success Manager with a consu ...
-
Success Manager
2 weeks ago
Internetwork Expert Canada $45,000 - $55,000io's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and si ...
-
Success Manager
2 weeks ago
Leap Tools Inc. CanadaYou also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. Second language fluency is an asset. · At Leap Tools, we are building the world's most advanced solutions for the interior décor industr ...
-
Success Manager
5 days ago
Workleap Platform Inc. CanadaJob Description · We are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager for our Workleap HR products. · As a key member of the Customer Success team, you will be responsible for ensuring the success and satisfaction of ...
-
Success Manager
2 weeks ago
PocketHealth Inc. CanadaWe are looking for a creative, motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream Customer Success Manager loves a dynamic mix of relationship management, thinking strategically about how to increase awareness of PocketHealth progra ...
-
Success Manager
2 weeks ago
UnderDefense LLC CanadaUnderDefense was founded to make Cybersecurity simple and available for every organization, enable compliance and eliminate cyberattack risks with true 24x7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is p ...
Senior Customer Success Manager - Canada - ZAG Zyklotron AG
Description
*Open to remote candidates that reside in the United States and CanadaPrimary Duties and Responsibilities
Essential Functions:
Be the trusted advisor to the customer and drive continued value of our products and services. This includes increasing adoption, ensuring retention, and promoting satisfaction.
Understand VelocityEHS solutions, the features and functions, and recognize how they can be used to solve problems for customers.
Develop relationships with your customers that promote advocacy of you and company solutions.Conduct periodic business reviews to ensure customers are getting value from VelocityEHS.
Recognize the business objectives of the customer and assist in achieving the desired outcomes.
Work closely with the customer to define and monitor success criteria and metrics.
Actively lead manager-level and director-level customer facing communications (live, virtual, written).
Participate in go-to-market meetings and contribute to initiatives that help drive success and achieve results in sales and marketing of Velocity EHS' platform solutions.
Understand Gainsight products, including their features and functions, and recognize how they can be used to solve problems and create solutions for your customers.
Follow internal processes to improve customer health, increase retention, and mitigate risk.Input and maintain the CRM with up-to-date communications, conversations, and correspondence with client to ensure all internal parties are aware of client status.
Proactively identify issues and risks, and escalate them when and where appropriate.Exemplify VelocityEHS core values of champion customer success, build honest relationships, choose simple, be humble, and make a difference.
QUALIFICATIONS
Minimum Skills and Qualifications:
~ Bachelor's degree in a relevant discipline or 5 years relevant work experience.
~3+ years experience in customer facing roles or equivalent experience increasing customer satisfaction, adoption, and retention in a SaaS environment.
~ Experience with CRM platforms (e.g., Salesforce, Gainsight, Outreach).
~ Relationship management with Fortune 1000 customers.
~ Excellent attention to details, policies, and procedures with the ability to identify and recommend improvement opportunities.
~ Proven ability to drive continuous value of products.
~ Comfortable working with customers of all sizes and effectively manage customer expectations.
~ Strong written and verbal communication skills.
~ Proficient with the use of Microsoft 365 (Outlook, Word, PowerPoint, Excel, Teams) and a working knowledge of Adobe Acrobat (PDF) documents and format.
~ Comfortable working in an evolving tech company.
~ Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
~ Strong decision-making, active listening, and organizational skills.
~ Detail oriented and self-motivated
~ Experience working independently, but can also be an effective team member
~ Pro-active learner and open to constructive feedback
Preferred Skills and Qualifications:
Experience in the Environmental Health and Safety profession.
Experience using any of VelocityEHS' platform solutions.
On site safety experience
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability.
Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contactingHeadhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes.
VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
#J-18808-Ljbffr
