Operations & Membership Services Specialist - Toronto, Canada - Association of Fundraising Professionals Greater Toronto Chapter

Description

Position Title:
Operations & Membership Services Specialist (Full-time position)

Reports to:
Executive Director, AFP Greater Toronto Chapter


Closes:
Wednesday, March 28, 2023

The organization:
The Association of Fundraising Professionals - Greater Toronto Chapter
(AFP GTC) is a recognized leader in promoting philanthropy and providing education, training and best practices for those in the fundraising profession. With almost 1000 members, the
Greater Toronto Chapter is the largest of the more than 241 AFP chapters throughout the world.

The Association of Fundraising Professionals (AFP) is the professional association of individuals and organizations that generate philanthropic support for a wide variety of charitable institutions.

Founded in 1960, AFP advances philanthropy through its more than 27,000 members in more than 240 chapters throughout the world.

AFP has inspired global change and supported efforts that have generated over $1 trillion. AFP's individual and organizational members raise over $115 billion annually, equivalent to one-third of all charitable giving in North
America, and millions more around the world.


The Position:
This position is full-time at the AFP Greater Toronto Chapter, with some evening hours.

The AFP Greater Toronto Chapter operates under a hybrid model with staff expected to work in the office up to two days per week (in office or on-site may increase in weeks leading up to and during orchestration of events).

The AFP Greater Toronto Chapter office is located in downtown Toronto.

We are looking for an enthusiastic individual capable of working in a fast-paced, small team environment. The Operations & Membership Services Specialist plays a pivotal role in providing membership, administrative, and program support.

Our goal is to ensure that AFP GTC members receive high value, experience strong customer service, and feel a deep mission connection to our organization.

The Operations & Member
Services Specialist is a key link with our members. They will ensure that AFP's membership program is well-organized and meets the needs of diverse constituents.

They will work collaboratively with internal and external colleagues and partners to ensure that membership is fully integrated across all facets of AFP GTC's work.

Reporting to the Executive Director the Operations & Membership Services Specialist works closely with the Executive Director and the AFP GTC Membership and Marketing Committee to administer AFP GTC's long-term membership and operational strategies, coordinating activities with staff and volunteers to fulfill AFP GTC's objectives.

The Operations & Membership Services

Specialist also manages and administers membership initiatives, streamlines, and improves business processes, collaborates on business planning and budgeting, and analyzes the effectiveness of existing business functions to facilitate and sustain AFP GTC's growth.

On a daily basis, the Operations & Membership Services Specialist responds to member inquiries, requests, and complaints, investigating and resolving member complaints and

concerns, and providing information and ongoing education to members about benefits, and policies, and procedures. Additionally, they are responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments.

Excellent written and spoken communication skills are required as well as competency in
Microsoft Office Suite programs. Experience using databases to manage memberships and track registrations is also required. Prior experience working a high volume, member-focused environment a plus as is prior work experience in a non-profit association.


Key Responsibilities include:

• Ensure that data about our members is accurate and uptodate.
• Respond to member and prospective member inquiries, perform member outreach, and follow up with members on dues and membershiprelated topics. Develop reports on membership metrics and recommend/develop new member programs and services.
• Develop, implement, and monitor daytoday membership administration and processes that provide visibility into goals, progress, and obstacles for key initiatives.
• Orient new members.
• Plan, monitor, and analyze key metrics related to membership growth and generate reports to inform member engagement and retention strategy.
• Coordinate current member service.
• Administer services and programs for members, including mentorship program, relationship building and contracting with vendors and benefit providers.
• Actively work with the Executive Director and volunteers to identify needs for new services and assist in the development, content, scope, and cost of those programs.
• Oversee the development, planning, and implementation of the organization's membership initiatives, including member retention and recruitment efforts.
• Liaise with the AFP GTC Membership and Marketing Committee plan and administer meetings and