Jobs

    Patient Experience Quality Improvement Coordinator - Greater Toronto Area, Canada - Humber River Health

    Humber River Health
    Humber River Health Greater Toronto Area, Canada

    Found in: Talent CA C2 - 5 days ago

    Default job background
    Full time
    Description

    Patient Experience Quality Improvement Coordinator

    Posting Date 2 months ago(2/1/2024 3:26 PM) Program Quality, Risk & Education Services Department/Unit Risk Management Employee Type Full-Time Employee Group Non Union Job ID Job Category Healthcare Professions

    Position Profile

    Humber River Health. Lighting New Ways In Healthcare.

    Since opening our doors in 2015 as North America's first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

    At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

    We have an exciting opportunity for a Patient Experience Quality Improvement Coordinator to join our team within the Quality & Patient Safety team .

    Availability : Monday – Friday

    Union: Non Union

    Responsibilities:

  • Coordinate and assist with the implementation of quality and patient safety initiatives (e.g. patient experience, quality, patient safety, etc.).
  • Conduct research, work with internal and external stakeholders including patients and families prepare and analyse information, documenting information into a database/spreadsheet.
  • Assist in monitoring project plans and schedules to identify and address discrepancies, track progress, and meet program requirements; identify barriers to project completion for escalation to project sponsor and other stakeholders
  • Assist with analyzing current practices and work flows, collect and use data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
  • Foster a culture of patient quality improvement, safety, and risk reduction
  • Coordinate scheduling, quality assurance and administrative activities for the Post Discharge Call Centre (PDCC) (e.g. 3-6 team members)
  • Review governmental and organizational standards and guidelines to service design and patient experience to meet ensure legal, regulatory, and quality improvement goals arising from directives
  • Co-ordinate with external agencies on patient experience reporting metrics
  • Research, analyze, and disseminate new knowledge regarding patient care and safety quality improvement, risk reduction, and improving data driven decision-making
  • Assist with the development and maintenance of databases used for information tracking and storage
  • Assist teams to prepare reports on quality and risk metrics
  • Requirement:

  • Undergraduate degree in Science (Health Sciences, Life Sciences, etc.), Health Policy, Health Management or Health Informatics required
  • Minimum of 1-3 years of recent experience in Leading patient experience and high reliability quality improvement initiatives required
  • Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.) Project management and tracking tools, Health systems, equipment, and related technologies required
  • Knowledge and applied Experience in science Patient Experience improvement approaches, Service design, Quality improvement science (e.g. Lean, Six Sigma, High Reliability) required. Statistical software preferred
  • Knowledge and applied Experience Ethnographic research, Statistical analysis, Change/risk management, Project management preferred
  • Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
  • Experience in crisis management, leadership preferred
  • Why choose Humber River Health?

    At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

    Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

    Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

    Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

    Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.


  • The Fathom Talent Group - Recruiting Experts

    Site Supervisor

    Found in: Talent CA 2A C2 - 3 days ago


    The Fathom Talent Group - Recruiting Experts Greater Toronto Area, Canada

    Title: Site Superintendent for a construction company · Base Salary: $120,000-125,000+ · Variable/Bonus: $14,000-15,000+ · Reporting to: General Superintendent · Direct Reports: 0 · Matrix: 30+ (Trades/End User Staff/Subcontractor/employees) · Key Performance Indicators ·  Safet ...

  • JRoss Retail Recruiters

    Senior Manager

    Found in: Talent CA 2A C2 - 6 days ago


    JRoss Retail Recruiters Greater Toronto Area, Canada

    This energetic and progressive trade association is moving fast and looking forward. Their commitment to members and high-quality customer service are their top priorities. For more than 50 years, they have been the voice of industry marked by leadership in exceptional member ben ...

  • Morson Canada

    Benefits Team Lead

    Found in: Adzuna CA C2 - 3 days ago


    Morson Canada Greater Toronto Area, Canada permanent

    Role: Benefits Team Lead - Shared Services · Location: Vaughan, ON · Duration: Permanent · Job Summary · As part of the Shared Services team, the Benefits Team Lead will be responsible for administering the benefit packages for North American and international employees. · Duties ...

  • Humber River Health

    Accreditation Project Coordinator

    Found in: Talent CA C2 - 6 days ago


    Humber River Health Greater Toronto Area, Canada Full time

    Accreditation Project Coordinator · Posting Date 3 months ago(1/10/2024 3:16 PM) Program Quality, Risk & Education Services Department/Unit Risk Management Employee Type Full-Time Employee Group Non Union Job ID Job Category Quality Risk & Education Position Profile · Humber ...

  • Wolseley Canada Inc.

    MDC Operations Shift Leader

    Found in: Talent CA C2 - 1 day ago


    Wolseley Canada Inc. Greater Toronto Area, Canada Full time

    At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, ou ...

  • Michael Page International Canada Limited

    Project Manager

    Found in: Talent CA C2 - 1 day ago


    Michael Page International Canada Limited Greater Toronto Area, Canada

    Establish project procedures with contractual documents and quality plans for work. Oversee project controls, schedules and budgets. · - Training and mentoring project team to develop their skills in construction management. · - Coordinate the transfer of baseline plans to projec ...

  • Humber River Health

    Research Funding

    Found in: Talent CA C2 - 6 days ago


    Humber River Health Greater Toronto Area, Canada Full time

    Research Funding (Grant) Coordinator · Posting Date 5 months ago(11/8/2023 10:46 AM) Program Research Administration Department/Unit Research Employee Type Full-Time Employee Group Non Union Job ID Job Category Research Position Profile · Humber River Health. Lighting New Wa ...

  • Humber River Health

    System Planner, Ontario Health Team

    Found in: Talent CA C2 - 4 days ago


    Humber River Health Greater Toronto Area, Canada Full time

    System Planner, Ontario Health Team · Posting Date 5 days ago(4/9/2024 3:21 PM) Program Integrated Health Systems, Partnerships & Health Analytics Department/Unit Integrated Health Systems & Partnerships Employee Type Full-Time Employee Group Non Union Job ID Job Category Admini ...

  • Humber River Health

    Supervisor, MDRD

    Found in: Talent CA C2 - 6 days ago


    Humber River Health Greater Toronto Area, Canada Part time

    Supervisor, MDRD · Posting Date 4 months ago(12/12/2023 1:43 PM) Program Planning & Redevelopment Department/Unit Planning & Development Employee Type Part-Time Employee Group Non Union Job ID Position Profile · Humber River Health. Lighting New Ways In Healthcare. · Since ...

  • Humber River Health

    Graduate Nursing Student Extern

    Found in: Talent CA C2 - 1 day ago


    Humber River Health Greater Toronto Area, Canada Temporary Part time

    Graduate Nursing Student Extern - Paediatrics/NICU · Posting Date 4 months ago(12/11/2023 8:56 AM) Program Maternal & Child Programs Department/Unit 4 East NICU (Neonatal Intensive Care Unit) Employee Type Temporary Part-Time Employee Group Non Union Job ID Job Category New Grad ...