Remote: Customer Service Rep - Halifax, Canada - Sitel Group

Sitel Group
Sitel Group
Verified Company
Halifax, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls

  • Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
  • Educate customers on current product features, service offerings, billing, charges, and overall product value
  • Offer alternative solutions when appropriate with the objective of retaining customers' business.

Work with us and you'll enjoy:

  • Full-Time, 40 hour/week schedule
  • 100% paid training
  • Full benefits package including medical, dental, vision, and life insurance
  • Opportunities for advancement and professional development
  • Personal benefits of working from home including saving time, money, and the environment.

Required qualifications, skills and experience

  • A high school diploma or GED
  • The ability to connect with customers with empathy & offer helpful solutions
  • Excellent listening & communication skills, both written and verbal
  • Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL's, completing forms online, etc.
  • Ability to work evening and weekend shifts
  • Able to provide a standalone monitor, USB corded headset and a quiet, and distractionfree home workspace (we'll provide the rest)
**EEO statement
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