Customer Services Representative - Greater Sudbury, Canada - ProResp, Inc.

ProResp, Inc.

Verified Company

Greater Sudbury, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Service Representative (Medical Administration)

Sudbury ProResp (Sudbury Ontario)

Full-time Permanent Role (Monday - Friday 9:00am - 5:00pm)

Salary Position:
Starting at $43,000/year (higher rates possible based on experience)
We are currently recruiting a Fulltime Permanent Client Service representative in beautiful Sudbury Ontario. Fulfil your need for meaningful employment with an important role in the provision of healthcare services to your community. ProResp Inc. is the largest Ontario-owned provider of home respiratory services. We are a member of the Trudell Medical Group, a 100-year-old Canadian healthcare organization.

We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.

Every employee at ProResp plays a part in assisting our patients in achieving their desired level of independence and quality of life.

ProResp encourages long term employment position within our culture by offering:

3 weeks paid vacation to start
Comprehensive benefits including health and dental, pension
Paid sick days, paid COVID leaves, and annual wellness/floater day
Annual incentive payment program
Reliable employment with consistent hours as an essential service provider
Steady business growth
Providing a voice in employee surveys and opendoor dialogue
Regular 2way leadership communication towards your professional development.

Role Responsibilities:

Intake of new patients and maintenance of electronic patient records (new record creation, scanning and dataentry)
Provide high quality customer service both inperson and on the phone in a fastpaced environment with multiple priorities and competing deadlines.
Liaise with patients, and staff in the community regarding services, appointments and scheduling, products, information and first point of contact for incoming service requests
Process referrals, orders and triage incoming calls and information as appropriate
Resolve customer concerns according to established procedures
Process client purchases and complete necessary invoicing, control accounts receivable
Maintain inventory of instock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

To Be Qualified:

Minimum 3 years experience with front line administrative support focused on an integrated customer service approach.
Excellent multitasking capabilities: proven ability to handle a busy, fast paced office environment.
Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
General computer literacy aptitude and experience with Microsoft Office Suite.
Demonstrated selfmanagement and selfmotivation skills, with the ability to work independently as well as part of a team
Successful completion of minimum high school diploma or equivalent
ProResp is committed to providing a safe work environment. All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID19 vaccination.

Considered Assets:

Medical office assistant education or experience
Good understanding of medical terminology/respiratory products
Experience with Assistive Devices Program

Essential Duties:

Defined generally as physically sedentary, further detailed information available
English communication skills (speaking, reading, writing); situational sensitivity with patients, families, and referral sources
Memory, attention to detail/concentration, ability to accommodate change, responsible decision making

Hours of work: 37.5hrs per week. Monday to Friday, 9:00am-5:00pm
ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at

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Salary:
$22.00 per hour