Service Planning Analyst - Toronto, Canada - Toronto Transit Commission (TTC)

Description

JOB INFORMATION
Requisition ID: 8916
Number of Vacancies: 2
Department: Research and Analytics Research and Analytics
Salary Information: $80, $100,245.60
Pay Scale Group: 8SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day
Posted On: March 5, 2024
Last Day to Apply: March 19, 2024
Reports to: Senior Planner, Procedures and Systems Development

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

What You Will Do

Reporting to the Senior Planner, Procedures and System Development you will assist in short, medium and long-term ridership forecasting to support policy and infrastructure development using analytical techniques and forecasting tools, including demand forecasting models. To this end, you will analyze the ridership impacts resulting from proposals for service and budget changes and undertake geographical and statistical analyses of TTC ridership and operational data. You will also co-ordinate the collection and validation of travel survey data including participation in the design, organizing, and undertaking of the surveys. You will develop and maintain customer information and behavioural databases from surveys and other data sources and support validation of procedures and software to improve accuracy and efficiency of data processes and analytics workflow. Represent Service Planning on technical committees as related to duties and prepare internal documentation, reports, and letters concerning service planning matters as required. You will also, undertake special projects as required to provide assistance to the professional staff within the Strategy and Customer Experience Group.

What Skills Do You Bring?

• Use office technology, software and applications
• Apply analytical skills
• Demonstrate specialized expertise and knowledge in the assigned field
• Communicate in a variety of mediums
• Plan and organize activities / projects to meet section and organizational goals
  

What Qualifications Do You Bring?

• Your education background will consist of completion a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
• Good knowledge of modelling theory and experience working with transport demand models
• Experience working with ESRI Geographic Information Systems (GIS) platform
• Be proficient in the use of a computer especially working with large databases.
• Good knowledge of data collection and analysis techniques including experience with travel survey data collection procedures
• Experience working with standard software packages for the processing and analysis of the data and related databases, such as Microsoft Excel, Access, PowerBI, Microstrategy, R, etc., is an asset.
• Scripting and programming capabilities for customized applications, such as Microsoft Excel VBA, SQL, Python, etc., is an asset.
• Must be able to work independently and possess good organization skills to meet required deadlines
• Sound judgement, superior analytical and problems solving abilities, and effective communication skills, both verbal and written, for dealing with staff at various levels
• Proven track record of verbally and visually presenting findings and results to executive-level audience
  

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
  

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.