Customer Care (Casual) | Vancouver-based | 23.25 an hour - Article

    Article
    Article Vancouver

    1 week ago

    Description

    Customer Care (Casual) | Vancouver-based | $23.25 an hour

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    Join to apply for the Customer Care (Casual) | Vancouver-based | $23.25 an hour role at Article

    Customer Care (Casual) | Vancouver-based | $23.25 an hour

    Join to apply for the Customer Care (Casual) | Vancouver-based | $23.25 an hour role at Article

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    Description

    Hey, we're Article . Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a

    Application Deadline: 2 June 2025

    Department: Customer Care

    Location: Vancouver

    Compensation: $23.25 / hour

    Description

    Hey, we're Article . Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Customer Care Associate, you're the face of Article to our customers, making every customer interaction a delightful one.

    Important

    Location: You must be based in the Greater Vancouver/Lower Mainland area

    Work set up: You can work in the office, or 100% remote (within the Lower Mainland)

    Scheduling: Your work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range.

    All shifts are 8 hours long. The available shifts are:

    • 9:00 am - 5:00 pm PST
    • 11:00 am - 7:00 pm PST

    Minimum Availability: minimum 5 days per week.

    Required Availability
    • Friday
    • Saturday
    • Sunday
    • Monday

    Required 3-week Training Schedule: 3 weeks of full-time training
    • July 7th to July 25th
    • Daily hours of 8:00 am - 4:00 pm PST
    • 2 days of in-office training (July 9th and 10th)

    Holiday Blackout: For the first 3 months of your employment, you will not be able to book any time off for vacation (July 7th to October 6th)

    We provide you with: a laptop, a second monitor, a keyboard, a mouse, and a headset

    As a Casual Employee
    • After your first three weeks of training, you'll be supporting weekend coverage (Friday, Saturday, Sunday and Monday), plus available weekdays
    • To start, you'll work 5 x 8-hour shifts per week. Shifts may fluctuate between 3 and 5x 8-hour shifts in the next few months based on business needs
    • More shifts are available based on your availability and the demands of the business
    • $23.25 per hour + 4% vacation pay
    • 25% discount on all Article furniture

    What You'll Do

    The Article Customer Care team strives to offer a remarkably better customer experience through a variety of channels, including phone, email, chat, and more. This role is for you if you enjoy working independently while providing resolutions to our customers through authentic connections.

    Get To Know Our Team

    We have over 50 Customer Care Associates working closely with different departments, including Logistics, Marketing, Creative, and Product teams to ensure a seamless experience for our customers.

    We provide a balanced approach when evaluating your performance to provide specific feedback on how and where you can grow (from promotions to special projects). We believe in providing timely, honest and thoughtful feedback. When you start with us, you will work closely with your Customer Care Team Leader to ensure you're set up for success.

    As a team, we walk the walk when it comes to Win Together, your teammates and managers have your back and create a supportive workplace of respect, fairness and fun.

    Who You Are

    As a Particle (people of Article), you will have a high level of empowerment to solve challenging, meaningful customer problems the best way you can.
    • You love solving problems
    • Bringing in a customer-obsessed attitude
    • Preference will be given to those with previous contact/ call centre experience
    • Experience in conducting "Pre-purchase" calls
    • You're happy to switch between phone calls, emails, and live chats as required
    • You're tech-savvy, and you can quickly shift between multiple software applications. We use Slack, G Suite, and our internal technology (ERP/ CRM-like system)
    • You'll need to have a stable internet connection with a minimum speed of 30 Mbps (ideally 50+ Mbps)
    • Legally able to work in Canada
    • Be based in the Greater Vancouver/Lower Mainland area of British Columbia
    • Completion of a criminal background check

    Interview Schedule
    • Phone screens with Talent Acquisition team: (Start the week of June 9th)
    • Video Interviews with Customer Care Leads: (Start June 12th)
    • Hiring Decisions by (Start June 18th)
    • Offers: (Start June 19th)
    • First Day: July 7th, 2025
    • Training Schedule: (July 7th - July 25th)
    • Vacation Blackout Period: 3 months - July 7th to October 6th

    #INDARTICLECC

    Artificial Intelligence (AI) In Hiring

    At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

    From us, you can expect that humans will carefully review every application. We do not use artificial intelligence or ranking algorithms in our hiring decisions.

    Criminal Background Checks

    Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

    The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

    Work Authorization

    Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

    For US-based roles, Article participates in E-Verify

    Equal Opportunity Statement

    At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

    Accommodations

    Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing This email is dedicated to accommodation requests only—non-related messages will not receive a response.

    Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Part-time

    Job function

    • Job function

      Other

    • Industries

      Furniture and Home Furnishings Manufacturing

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