Field / Service Operations Manager - Brantford, ON NS X

Company Overview · Carr Industrial has provided diverse industrial process contracting services for over 25 years. We specialize in trade services, custom conveyor systems, and supplying baling and processing equipment, all while maintaining high standards of quality, safety, and ...

Job description

Company Overview

Carr Industrial has provided diverse industrial process contracting services for over 25 years. We specialize in trade services, custom conveyor systems, and supplying baling and processing equipment, all while maintaining high standards of quality, safety, and customer satisfaction.

Position Overview

We are seeking a Field / service Operations Manager with a strong heavy trade background (Millwright, Heavy Equipment Technician, Industrial Mechanic, machining, etc.) who can both lead and step onto the tools when required.

This is not a desk-only role.

You will be responsible for:

• Organizing manpower
• Planning and managing field projects
• Ensuring jobs are prepared and executed properly
• Maintaining quality standards
• Supporting technicians in the field
• Driving accountability and efficiency

The right candidate can command respect from tradespeople because they've done the work themselves.

Key Responsibilities

Field & Project Management

• Schedule and assign technicians
• Plan job execution (tools, parts, scope clarity)
• Conduct job kickoffs and closeouts
• Ensure work meets safety and quality standards
• Reduce call-backs and repeat issues

Technical Leadership

• Provide on-site support when required
• Troubleshoot mechanical, hydraulic, and electrical systems
• Step onto the tools during peak demand or complex work
• Mentor and develop technicians

Operational Oversight

• Review job costing and labor efficiency
• Monitor parts usage and inventory accuracy
• Ensure billing packages are complete and submitted promptly
• Improve organization of trucks, shop, and field prep

Continuous Improvement

• Identify process gaps and inefficiencies
• Implement practical, field-driven improvements
• Maintain strong communication between office and field team

Qualifications

• 10+ years in a heavy trade (Millwright preferred)
• Experience in industrial service or equipment installation
• Strong troubleshooting ability (mechanical, hydraulic, basic electrical)

*

• Comfortable using scheduling and reporting systems
• Strong organizational skills
• Able to balance leadership with hands-on work

Ideal Candidate Traits

• Leads by example
• Organized and proactive
• Holds people accountable respectfully
• Not afraid to make decisions
• Strong communicator
• Calm under pressure
• Takes ownership of outcomes

Compensation

• Competitive base salary (based on experience)
• Performance-based bonus tied to:
• Gross margin performance
• Reduction in call-backs
• Labor efficiency
• Billing timeliness
• Company vehicle
• Benefits package

Job Types: Full-time, Permanent

Pay: $40.00-$55.00 per hour

Benefits:

• Company car
• Dental care
• Extended health care
• Life insurance
• Vision care

Ability to commute/relocate:

• Brantford, ON N3S 7X3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you supervised a team of technicians or tradespeople? If yes, shortly describe your experience.

Experience:

• heavy trade (Millwright preferred): 10 years (preferred)

Work Location: In person