Food & Beverage Coordinator - Victoria, Canada - FAIRMONT

FAIRMONT

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list.

World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge.

Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.

Job Description:

What you will be doing:

Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following**:

Consistently offers professional, engaging and friendly service.
Provides administrative assistance to the Director of Food & Beverage to ensure the efficient day to day operation of the Food & Beverage division.
Is responsible for collating the daily figures for the daily operations meetings.
Maintains an up to date folder for weekly forecasts, operating hours and group resumes.
Responsible for the ordering and maintenance of all stationary supplies.
To process all nonfood/beverage Purchase Orders for products, supplies and licenses within the Food & Beverage department.
Ensures proper invoice routing and generates cheque requests for applicable vendors and distribute.
Liaises with Restaurant Managers & Chefs for Food & Beverage updates and maintenance; development, design, editing and printing of menus and specials.
Ensures a smooth roll out of all menu changes including updates as required in Silverware.
Champion of Time & Attendance (hotel payroll system) for the Food & Beverage department. Responsible for the daily maintenance and biweekly submission of the Food & Beverage departmental payroll, including Statutory Holidays and Annual Vacation.
Maintains the Food & Beverage management vacation calendar & binder for approved time off requests.
Maintain updated information on all documents shared externally (Restaurant Flat sheets, IRD Amenity Catalogue etc.)
Acts as the liaison with tour companies for the Food & Beverage division.
Coordinate Food & Beverage contracts with Hotel Partners as required.
Provide administrative support to the Food & Beverage Management team to include but not limited to: making dining reservations, complete forecasting and reports.
Liaise with PR and Marketing Teams to properly promote Food & Beverage happenings and communicate promotions and events with all colleagues.
Access requests for onboarding of new Management.
Avero Champion (Revenue Management System).
Social Media Champion as it pertains to Food & Beverage.
Silverware Champion (POS) for the Food & Beverage division.
Q at The Empress Website Champion
Update the website as needed
Open Table Accounts Champion
Liaise with open table account manager as needed
Respond to all large party inquiries before relaying a confirmed booking to operations.
Online reputation management
Monitor and respond to online reviews in a timely manner.
Manage online review accounts and ensure all information is current and up to date.
Act as a member on one for the hotel's internal committees. Ie. Sustainability Committee.
Develop and maintain close and effective working relationship with all supporting departments. To assist guests and colleagues with any special requests they may have
Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated Food & Beverage matters.
Perform other duties as directed by the Director of Food & Beverage or Hotel Management.

Qualifications:

Your experience and skills include:

Previous experience in an administrative role required
Minimum 1 year Administrative/coordinator/sales experience is preferred
Minimum one year experience in Food & Beverage. Supervisory role preferred.
Strong interpersonal and problem solving abilities
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly organized, with the ability to prioritize and meet deadlines in a fastpaced environment
Highly responsible and able to handle confidential information with the utmost discretion
Professional telephone manner and demeanor with a natural response to 'smile' on the phone
Excellent interpersonal, written and verbal communication skills
Analytical and detailoriented with a working knowledge of Microsoft Office