12654 - Case Manager - Vancouver, Canada - S.U.C.C.E.S.S.

S.U.C.C.E.S.S.

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks.

Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Employment type:
Temporary Full-Time (35 hours per week)

Reports To:
Program Manager

Job Summary:

The ACT Case Manager (CM) works with highly vulnerable immigrant/refugee families/youth during the settlement process by providing a wraparound client-centred case management service.

The CM is responsible for recruiting eligible families/youth and providing one-on-one case management, support and group services to a population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance.

Key Duties and Responsibilities:

Provides recruitment through outreaching to atrisk/vulnerable immigrant and refugee families/youth
Conducts comprehensive intake, eligibility and needs assessment
Performs case management approach through setting action plan as well as the "wrap around" service plan with clients
Offers continuous case monitoring and follow up
Conducts home visits when necessary
Provides settlement counselling and settlement assistance and support to clients
Bridges clients to different services
Liaises and works closely with community agencies and partnering agencies
Conducts life skills, literacy and essential skills group sessions for clients
Provides group services, case conferencing, supported access and transition support to external services
Ensures all services meet the accreditation standards
Maintains uptodate case record
Responsible for report writing and other administration work
Attends case conferences, supervision and team meetings regularly
Attends division staff meeting and training opportunities as required
Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families
Provides support to agency wide fundraising initiatives
Performs other tasks as assigned by Senior Program Manager or Program Director

Education, Training and Experience:

Bachelor degree or Diploma in Social Work, Psychology, or related discipline
Two (2) years of family/youth work experience and/or settlement work experience with vulnerable population is preferable
Experience in group facilitation
Demonstrates knowledge about local community resources for atrisk/vulnerable immigrant population
Demonstrates experiences on conflict resolution, case management and basic counselling skills
Demonstrates strong understanding on case planning and case management principles and techniques
Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues
Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area
Demonstrates knowledge and experience in crosscultural communication and service methods appropriate to clients with low literacy and low English skills

Job Skills and Abilities:

Excellent verbal and written communication skills
Second language in Arabic and/or Kurdish considered an asset.
A good team player with internal and external stakeholders
Ability to deal effectively with people from diverse backgrounds
Excellent program planning, time management and organizational skills
Proficiency in the use of Microsoft Office Suite and basic internet skills
Comfortable in performing home visit/outreach
Multitasking and flexible

Additional requirements:

Criminal Record Check
Vulnerable Sector Check (submitted upon hiring)
Flexible to work on evening, weekends and holidays
Available to travel occasionally
Available to attend to crisis intervention which may extend beyond the normal office hour occasionally

About S

UCCESS:
S.U.C.C.E.S.S.

is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S.

has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad.

We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive