Customer Service Representative - Vancouver, Canada - Nch'Kay

Nch'Kay

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Position Status

This is a Casual/On call position for days, evenings, weekdays and weekend shifts. Possibility of Part-Time or Full-time status in the future.

Scope of the Position
This entry-level service position is responsible for selling retail related products to membership and the public. The incumbent performs basic duties according to well
- defined policies and procedures. The incumbent reports to the Retail Operations management team. The position requires flexibility of schedule (days/evenings and weekends).

Duties, Responsibilities, Authority and Accountabilities

Typical Duties:

Performs duties associated with, but not limited to, running the retail store including taking payments from customers, providing excellent service to customers, cleaning duties, stocking shelves, and other as requested.

Operates store according to procedure:

Reports to shop location as per weekly schedule, or as dispatched by Teamleader/Assistant Teamleader/s.
Opens and closes shop in accordance with policies, process and procedures.
Takes payments from the customers, making proper change as required and authorized.
Operates POS system, and credit card terminal.
Makes requests for valid status cards and ensures that proper procedures are followed when selling nontaxed gas, cigarettes or other nontaxed products.
Checks records to ensure status person has not purchased beyond personal maximum allowance.
Upon request/authorization, performs regular cash drops and fills out accompanying form/s.
Ensures safety, security and health procedures are met on a daily basis.

Provides service:

Interacts with public, providing excellent service.
Selling taxexempt tobacco and gasoline while knowing the governmental compliance reporting that goes with such service.
Selling merchandise including coffee and other food items.
Stays calm and courteous when dealing with difficult clients, quoting policy and calling for supervisor assistance as required.
Answers phone in a professional, courteous manner.
Works to Retail operations' customer service standards including:
being helpful to fellow employees, SN members and the public,

- going the extra mile to solve customer problems,
- presenting a consistently professional image of Nch'Kay in all interactions and communications.

Performs other customer service tasks as required by Teamleader/Assistant Teamleader/s or Management.

Stocks merchandise:

Stocks shelves per Teamleader/Assistant Teamleader/s or Managements direction.
Ensures displays are tidy, organized and eye pleasing.
Ensures that station and shops are properly supplied, making requests for more merchandise from Teamleader/Assistant Teamleader/s as required.
Ensures perishable products are rotated and refrigerated.

Cleans, sweeps and keeps tidy, buildings and properties:

Cleans shop. e.g. emptying garbage pails, cleaning counter tops, washrooms, dusting, removing garbage and keeping operation tidy.
Mops, sweeps etc.
Reports problems with safety, vandalism and security to Teamleader/Assistant Teamleader/s as soon as possible.

Completes duties associated with inventory:

Counts or rotates stock properly, as instructed by Teamleader/Assistant Teamleader/s.
Checks in all shipments for accuracy against the delivery ticket e.g., proper quantity, price, and quality as instructed.
Counts inventory as instructed.
Closes out obsolete items as directed.
Ensure all merchandise is properly priced.
Provides gas inventory measurement based on the operational need of the store.

Adheres to workplace health & safety policies, safe work practices and procedures:

Organizes and de-clutters work area to maintain a safe workspace.
Reports immediately all unsafe conditions to supervisor.
Reports promptly all injuries to supervisor or first aid attendant and obtains required medical attention.
Cooperates in accident investigations.
Informs supervisor of any medication or medical condition that may cause impairment and create undue risk to the employee or anyone else.
Reports to work sober (free from alcohol or drugs).
Wears personal protective equipment if required, and ensures it is in good condition.
Offers recommendations that may help to improve safety in your workplace.
Reports immediately to supervisor if uncertain about how to perform work safely.

Participates as part of Retail Operations team:

Contributes meaningfully to discussion -
informs group of activities, status of team goals and upcoming events.
Provides Teamleader/Assistant Teamleader/s with daily updates on workload and other location details.
Makes request for suitable equipment, manuals and reference material to accomplish tasks.
Participates with retail team in strategic decisions relating to the improvement of division, and implements agreed solutions.
Cooperatively learns new techniques as directed by Teamle