Conseiller Technique Ti I - Saint-Hyacinthe, Canada - Intact

Intact

Verified Company

Saint-Hyacinthe, Canada

45 minutes ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

What you will do:

Respond to incidents in a timely manner and provide support to end users, including repair, replacement and installation of equipment, incident escalation and ticket resolution.
Identify and diagnose issues and problems
Prioritizing and managing incoming IT Service Request
Collaborating with IT teams to tackle complex technical problems
Establish and maintain service standards
Check progress on referred problems and keep users informed.
Update the knowledge base with solutions to current problems to facilitate future resolution of the same issues
Participate in the continuous improvement of the service by identifying opportunities for improvement and proposing changes.
Perform equipment shipping and receiving, data entry, inventory scanning and filing, workstation layout, Thin Client installation and management, etc.
Participate in asset management and inventory practices
Travel within the province of Quebec may be required

Requirements:

Diploma in IT with 1 to 3 years of experience in IT, ideally working as a help desk technician or service desk.
Understanding of ITIL methodologies
Experience working in a Service Now ticketing system
A sound understanding of networks, platforms, products and IT tools, and how these interact, how they deliver services to end users, and how they relate existing measurements and indicators.
Ability to diagnose and resolve a variety of technical issues
Passion for problemsolving and customer service
Teamoriented mindset with an openness to constructive feedback
Bilingual (French and English): Need to interact on a regular basis with an Englishspeaking clientele and colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada

LI-Hybrid

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.