Technical Environment Support Engineer - Toronto - Dawn InfoTek Inc.

    Dawn InfoTek Inc.
    Dawn InfoTek Inc. Toronto

    1 week ago

    Description

    Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We are dedicated to delivering cutting-edge consulting services and recruiting top IT talent across all levels for our clients.

    We are currently seeking a Technical Environment Support Engineer to join a dynamic development team supporting one of our major financial clients.

    • Job Type: Permanent
    • Work Model: Hybrid (3 days in office)

    2 days – Downtown Toronto & 1 day – North York

    • Start Date: ASAP

    Role Summary

    The Technical Environment Support Engineer is responsible for ensuring the stability, performance, and availability of QAT and non-production environments across complex enterprise platforms. This role leads incident triage and resolution, performs advanced technical troubleshooting, and serves as a key liaison between application teams, infrastructure teams, and external partners. Exceptional communication skills and strong ownership are essential to drive timely issue resolution and continuous improvement.

    Must Have Skills

    • 3+ years of experience supporting QAT and non-production environments in enterprise-scale systems
    • Strong experience handling, prioritizing, and resolving incidents and service requests using tools such as JIRA and ServiceNow
    • Proven ability to analyze system, application, and infrastructure logs to diagnose and resolve issues
    • Solid understanding of APIs, endpoints, and service integrations
    • Hands-on experience with Dynatrace, OpenShift, ELK stack, and AWS
    • Ability to lead incident triage, escalation, and root cause analysis activities
    • Extremely strong communication skills, with the ability to collaborate effectively with multiple internal and external teams
    • Strong sense of ownership, accountability, and reliability in a fast-paced support environment

    Nice to Have

    • Hands-on coding or scripting experience (e.g., Java, Python, Shell, PowerShell)
    • Experience supporting cloud-native, containerized, or microservices-based architectures
    • Familiarity with CI/CD pipelines, deployment processes, and release management
    • Prior experience in financial services or other highly regulated environments
    • Experience creating and maintaining runbooks, operational documentation, and knowledge articles in Confluence
    • Experience mentoring junior engineers or providing technical leadership

    Education

    • Bachelor's degree or Diploma in Computer Science, Information Technology, Engineering, or a related field
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