- Job Type: Permanent
- Work Model: Hybrid (3 days in office)
- Start Date: ASAP
- 3+ years of experience supporting QAT and non-production environments in enterprise-scale systems
- Strong experience handling, prioritizing, and resolving incidents and service requests using tools such as JIRA and ServiceNow
- Proven ability to analyze system, application, and infrastructure logs to diagnose and resolve issues
- Solid understanding of APIs, endpoints, and service integrations
- Hands-on experience with Dynatrace, OpenShift, ELK stack, and AWS
- Ability to lead incident triage, escalation, and root cause analysis activities
- Extremely strong communication skills, with the ability to collaborate effectively with multiple internal and external teams
- Strong sense of ownership, accountability, and reliability in a fast-paced support environment
- Hands-on coding or scripting experience (e.g., Java, Python, Shell, PowerShell)
- Experience supporting cloud-native, containerized, or microservices-based architectures
- Familiarity with CI/CD pipelines, deployment processes, and release management
- Prior experience in financial services or other highly regulated environments
- Experience creating and maintaining runbooks, operational documentation, and knowledge articles in Confluence
- Experience mentoring junior engineers or providing technical leadership
- Bachelor's degree or Diploma in Computer Science, Information Technology, Engineering, or a related field
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Technical Environment Support Engineer - Toronto - Dawn InfoTek Inc.
Description
Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We are dedicated to delivering cutting-edge consulting services and recruiting top IT talent across all levels for our clients.
We are currently seeking a Technical Environment Support Engineer to join a dynamic development team supporting one of our major financial clients.
2 days – Downtown Toronto & 1 day – North York
Role Summary
The Technical Environment Support Engineer is responsible for ensuring the stability, performance, and availability of QAT and non-production environments across complex enterprise platforms. This role leads incident triage and resolution, performs advanced technical troubleshooting, and serves as a key liaison between application teams, infrastructure teams, and external partners. Exceptional communication skills and strong ownership are essential to drive timely issue resolution and continuous improvement.
Must Have Skills
Nice to Have
Education
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Technical Support Engineer
Only for registered members Toronto, Ontario
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Technical Support Engineer
Only for registered members Toronto
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IT Support Engineer
Only for registered members Toronto, ON
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IT Support Engineer
Only for registered members Toronto, ON
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Support Engineer
Only for registered members Toronto
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IT Support Engineer
Only for registered members Toronto, Ontario
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Systems Support Engineer
Only for registered members Toronto, ON
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Support Engineer
Full time Only for registered members Toronto
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Technical Support Engineer
Only for registered members Toronto, Ontario
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Production Support Engineer
Only for registered members Toronto, Ontario
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IT Support Engineer
Only for registered members Toronto
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Technology Support Engineer
Only for registered members Toronto, Ontario
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Production Support Engineer
Only for registered members Toronto, Ontario
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Product Engineering Support
Only for registered members Toronto, Ontario
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Application Support Engineer
Only for registered members Toronto, Ontario
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Product Engineering Support
Only for registered members Toronto, ON, Canada
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Technical Support Engineer
Only for registered members Toronto, Ontario
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Production Support Engineer
Only for registered members Toronto, Ontario
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Technical Support Engineer
Only for registered members Toronto, Ontario
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Mechanical Engineering Support
Only for registered members Toronto, Ontario
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Quality Engineering Support
Only for registered members Toronto, Ontario