Client Tech Support Associate - North York, Canada - 1595769 Ontario Ltd. O/A eDecree
Description
About Us
Loom Analytics is a Toronto-based software development company, specializing in Claims Management, Data Tracking, Predictive Analysis, Contract Analysis, and more.
We are looking to hire a full-time Client Tech Support Associate to join our team.
In this role, you will be responsible for resolving everyday IT issues, maintaining workstations, and ensuring that all workstations have the newest updates.
Responsibilities
- Primary responsibilities will include, running tech webinars for staff and clients, articling and website development
- Support and assist remote and inoffice staff
- Point of contact for all ITrelated issues
- Disk maintenance
- Hardware and inventory maintenance
- Software and hardware installation and updates
- Testing, organizing, and discarding equipment
- General troubleshooting of IT equipment
- Creating and maintaining office IT documentation
Qualifications
- Minimum of 2 years experience working in a similar position
- Must have experience using Windows Active Directory
- Must have experience in enduser support (inoffice and remote) and assistance
- Communication skills to train on computer competency
- Must have proficiency in using MS Office and Office 36
- Postsecondary education in a related field or equivalent
- Strong understanding of Windows Server OS
- Strong understanding of Windows, Linux, and Mac Operating Systems
- Technical writing skills
- Knowledge of writing macros is an asset
Compensation
- $23.00/hr
Work Location & Hours
- Office near Fairview Mall, about a 15minute walk from the Don Mills subway station
- 37.5 hours/week, Monday to Friday.
- Will need to come in to work at least three days a week to work with other members of the team
Job Type:
Permanent
Salary:
From $23.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
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