Administrative Coordinator - St. John's, Canada - SilverBirch Hotels & Resorts

SilverBirch Hotels & Resorts

Verified Company

St. John's, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolioof full-service, focused service and extended stay hotels across Canada.

The company manages hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.

We are looking for a full time Administrative Coordinator at Fairfield Inn & Suites by Marriott St. John's in St. John's Newfoundland.

Reporting to the Sales Manager, this position assists the sales and catering department with proactive selling tactics; administration, client contact and follow-up with a consistent focus on maintaining a high level of service and efficiency.

Duties & Responsibilities:

Maintain all administrative processes and records related to the Human Capital department including employee files
Manage telephone inquiries for the sales and catering department regarding servicing customers, marketing, and promotional opportunities, and account qualifying.
Provide general office administration including, filing, monitoring and replacement of collateral, office supplies, etc.
Prepare proposals, contracts, block space, and followup with regard to room block updates.
Coordinate meeting room booking procedures, conduct site inspections, track payments, and compile and analyze reports relating to wash factors, lost business, sales booking reports, and cancellations.
Attend preevent meetings as needed to understand group needs.
Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Effectively manage customer budgets to maximize revenue and meet customer needs.
Assist the Sales Manager in strategic planning of budgets and programs including advertising, public/media relations, database/direct marketing, sales promotions, event marketing, website and collateral development.
Assist with onsite accounting duties such as performing daily cash counts, reconcile cashier reports, carry out income audit and quarterly float counts
Prepare biweekly banquet gratuities calculation for payroll processing
Attend and assist hotel functions when needed.
Other related duties as assigned.

Skills, Knowledge and Abilities Required:

Energetic, motivated and handson individual with initiative who works well under pressure in a team environment and independently.
Must be approachable, caring and considerate maintaining confidentiality at all times.
Organized, with a high attention to details
Excellent written and verbal skills.
Ability to work under pressure and manage multiple tasks and priorities effectively.
Able to analyze and proofread data.
Ability to concentrate for extended periods of time and pay close attention to detail but also switch back and forth between tasks.
Sets a positive example for guest relations.
Effective sales skills to secure new business and upsell products and services.
Knowledge of Front Office/Reservation/Sales procedures.
Proven interpersonal and organizational skills.

Preferred Education & Qualifications:

23 years customer service experience in a hotel environment.
Diploma/Certificate in business administration/accounting preferred
College degree in hospitality sales/marketing.
Knowledge of events and catering processes.
Computer skills including: Microsoft Word, Excel, and/or related catering/sales program.

Working Conditions: