Service Team Lead - Cornwall, ON, Canada - Away Resorts Ltd

Description

Role :
Grounds, Maintenance, Park Management

Job Type:
Seasonal - Fixed Term Contract
25 per hour

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

We are a dynamic and growing company, shaking up the Great British holiday.

Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

We're not your average holiday company. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment.

As Guest Services Team Leader, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it's rare, but it happens) in the absence of the Guest Services Manager.

Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will be supporting them in running the Guest Services department.

meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

If you're happy to help even when it's 'not your job,' you're our sort of person.

One more thing...holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you'll need:

Supervisory and Customer service skills and experience are a must As well as qualities we've already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers – if that's fired up your curiosity, have a read about it here and decide if it describes you.

It would be great if you tick some of these boxes too (but we won't hold it against you if you don't).

~ This is an exciting role as a key member in our F&B team, and we look after you with a great range of benefits from seasonal roles to perm team. Discounted holidays across all our parks
Pension
To find out more about what it's like to work for Away Resorts, check us out at .

Holiday Heroes come with all sorts of different super-powers, and we welcome them all We embrace diversity, inclusion and equal opportunities.