Genesys Consultant - Toronto, ON, Canada

+We are looking for a Dynamics 365 Developer/Consultant with strong experience across Sales, Service, and Marketing in a cloud-only environment. · +Build and configure Dynamics 365 features like entities, forms, views, and Power Automate flows · Extend Dynamics 365 with JavaScrip ...

We are seeking a dynamic Practice Leader to build , scale , lead our CCaaS practice with deep expertise in Genesys Cloud CX . This director-level role will drive the growth of our Genesys consulting and implementation services , establishing thought leadership in contact center t ...

We are seeking a detail-oriented and analytical Workforce Planner to support our HR Consultancy department in a fast-paced, service-driven environment. · Analyze workforce and operational data to identify trends... · ...

The Genesys Cloud CX Test Leader is responsible for defining the testing strategy and executing it for Genesys Cloud CX implementations and enhancements across enterprise contact center environments. · Define and own the end-to-end test strategy for Genesys Cloud CX implementatio ...

+Job summary · Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. · +ResponsibilitiesConfigu ...

We are looking for a highly skilled and detail-oriented Quality Engineer to join our Banking Financial Services team. · Bachelor's degree in Computer Science, Information Technology, or related field. · Minimum 4 years of experience in quality assurance with at least 1 year direc ...

The Genesys Cloud CX Integration Engineer will be responsible for designing, implementing and maintaining integrations between Genesys Cloud CX and external enterprise systems. · This role combines hands-on technical expertise with solution design capabilities - ensuring seamless ...

· Company Description · Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering wi ...

The Genesys Cloud CX Trainer & Adoption Specialist will be responsible for driving user adoption, communication, and organizational readiness for Genesys Cloud migration and transformation initiatives. · ...

The Genesys Cloud CX Trainer & Adoption Specialist will be responsible for driving user adoption, communication, and organizational readiness for Genesys Cloud migration and transformation initiatives. · ...

We have a current vacancy for a Senior Consultant. · ...

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. · Assess new automation use cases and recommend the appropriate pattern (deterministic, generative, hybrid). · Partner with Conversatio ...

We are in search of a Contact Centre Consultant with expertise in contact centre implementations and or migrations. The consultant will manage the transition of the Contact Centre solution from the legacy platform to the new CCaaS solution and to serve as the subject matter exper ...

This is an opportunity to help clients leverage Salesforce technology to enhance their customer experiences and drive results. The Senior Manager will work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. · ...

Flight Centre Travel Group is seeking a highly motivated and experienced Head of Global CRM Technology to join our team. · The successful applicant will combine in-depth business understanding and hands-on technical know-how to drive our CRM strategy while enabling new business c ...

· Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect. · Role(s) R ...

· Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect. · Role(s) R ...

We are seeking an experienced Contact Center - Consulting Lead to drive large-scale enterprise transformation initiatives. · CX Transformation Leadership · Lead end-to-end CX transformation engagements, from discovery and design through implementation and value realization. · ...

AWS Connect Developer for a long term contract with an IT consulting client moving to cloud CCaS from on-prem with AWS Connect. The role requires experience in developing Amazon Connect contact flows using Dynamo DB, Lex Bots, API Gateway and designing call routing using routing ...

· Position Description: · Location: Hybrid – Downtown Toronto Office (250 Yonge St) and/or Client Office · Onsite Requirement: Minimum 2 days per week (subject to change) · We are seeking a Solution Architect – Contact Center & Telephony to design end-to-end technical solutions ...