Conseiller(ère) en relations clients Bilingue - Laval - Driven Brands Inc.

    Driven Brands Inc.
    Driven Brands Inc. Laval

    2 weeks ago

    Description

    Overview


    CARSTAR Canada is seeking a remote bilingual Client Relations Advisor to work from home with CARSTAR call center support. As a bilingual Client Relations Advisor at CARSTAR, you will be responsible for answering inbound and outbound calls from customers seeking accident assistance, scheduling estimate appointments, and responding to general inquiries.

    CARSTAR is the largest franchise network of independently owned and operated collision repair facilities in North America, with more than 700 locations across 35 states and 10 Canadian provinces. As part of the Driven Brands family, CARSTAR delivers industry-leading vehicle repairs, repeatable results, and high customer satisfaction. CARSTAR supports communities through fundraising initiatives, including raising more than $4 million for cystic fibrosis across North America.

    Hours and Employment Details


    CARSTAR is looking for candidates who can commit to 40 hours/week. Open availability is preferred but not required. Starting pay is $18/hour. This is a work-from-home role. Teleworking from day one, we provide the necessary equipment and virtual training.

    Call Center hours are Monday to Friday 8:00 a.m. – 9:00 p.m. and Saturday/Sunday 8:00 a.m. – 4:00 p.m.

    Responsibilities Include, But Not Limited To

    • Function as an expediter of all incoming and outgoing calls
    • Manage and coordinate appointments
    • Book estimates and answer customer inquiries
    • Conduct customer experience follow-up calls
    • Work closely with the Contact Centre Team to implement project initiatives
    • Ensure the proper processes are followed and task deadlines are met
    • Properly manage customer information utilizing internal data systems
    • Flexible/adaptable to constant change

    Qualifications And Competencies

    • Bilingualism (English/French) is required
    • Strong communication skills (reading, writing, speaking, listening)
    • Experience in a Contact Centre environment or related field is preferred
    • Strong computer literacy
    • Good organization and time management skills
    • Works well independently in a fast-paced environment
    • Works well under pressure
    • Experience in the automotive industry is an asset (but not required)

    Note: The description includes bilingual responsibilities and qualifications suitable for a remote client relations role in CARSTAR's Canadian operations.


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