- Develop and train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for residents and employees
- Weekly "walk the property" tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, IT, etc.) Personnel Management
- Hire, train and supervise staff as required
- Lead staff to ensure company procedures are followed
- Manage labour costs on schedule Community Operations
- Promote a business environment that is customer friendly
- Be a positive role model
- "Think like an investor" by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer's experience and the positive image of the property
- Support management and fully implement its policies and procedures
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with business partners Financial
- Prepare/monitor annual property operations and capital budgets
- Ensure all financial transactions are properly recorded and tracked
- Ensure employee timekeeping and payroll activities are properly executed
- Ensure information/reports provided to management are timely, accurate and on-target
- Procure goods and services according to protocols established by management
- Implement and achieve annual business & financial plan for the community Health and Safety
- Ensure all community activities are conducted in a safe and environmentally responsible manner
- Ensure that all community facilities are maintained in safe condition
- Immediately notify management when operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the property's safety procedures and are proficient in the use of its safety equipment ABOUT PARKBRIDGE:
Assistant Property Manager - Toronto, Canada - Parkbridge
Description
30th April, 2024
ASSISTANT PROPERTY MANAGER, GODERICH, ON
Full-time (1-year Contract) - $24-25 per hour
Schedule: Monday-Friday (40 hour work week)
With community and collaboration at our core, working at Parkbridge is not just a job—it's an experience
We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.
Our Assistant Managers are responsible for operations, staffing, budgeting, and planning at our residential lifestyle properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.
The major areas of responsibilities will include customer service, creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.
Reporting to the Property Manager, you will help with the management operations and administration at the following properties:
The Bluffs at Huron, Goderich
Huron Haven Village, Goderich
Meneset on the Lake, Goderich
Riverview Estates, Exeter
Riverview Meadows, Exeter
What people say about you:
You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager. And you strive to help them improve. You have a keen interest in the financials of a business. You think like an investor. You have high standards for customer service, and you believe that there is a solution for every problem.
What you bring to the table:
You have a strong background in customer service, and you are experienced in coordination of people and projects. Ideally, you have a background in property management, but experience from other industries will be considered.
You have excellent interpersonal skills and can communicate with people at all levels.
You work well independently and thrive on change. You enjoy the challenge of problem-solving on the fly.
What you will be doing:
Customer Relations
Parkbridge is Canada's leading developer and manager of more than 60 residential communities and 35 recreational RV resort communities. Headquartered in Collingwood, Ontario, with properties in 70 municipalities across Canada, the Parkbridge team enriches the lives of its residents and guests by providing welcoming communities with quality amenities. It also offers an attainable path to homeownership through land lease opportunities. Parkbridge is wholly owned by QuadReal Property Group, a global real estate company headquartered in Vancouver, British Columbia, with assets under management of over $70 billion.