Servicenow Platform Operations/sustainment Lead - Vancouver, Canada - Fujitsu

Fujitsu

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Platform Operations/sustainment lead, with strong ServiceNow or related consulting experience to join our dynamic solutions team.

Role and Accountabilities:

This opportunity will suit a motivated ServiceNow Developer with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.

Overseeing the daily operations of the ServiceNow platform, including monitoring, and responding to platformrelated issues and incidents.
Ensuring the platform is configured and optimized to meet the organization's specific requirements and needs.
Developing and maintaining platformrelated policies, procedures, and documentation.
Collaborating with development teams to implement new platform features, enhancements, and integrations.
Managing and monitoring platform performance and capacity to ensure optimal performance and scalability.
Participating in disaster recovery planning and testing to ensure business continuity in the event of a platformrelated outage.
Overseeing the development and maintenance of platform security and access controls to ensure compliance with security and data privacy regulations.
Maintaining the platform's software and hardware infrastructure, including updates, patches, and upgrades.
Providing guidance and support to platform users and business stakeholders on best practices and usage.
Staying current with new platform features and capabilities, as well as industry trends and best practices in platform operations.

The ServiceNow Platform Operations Lead is responsible for ensuring the platform is reliable, scalable, secure, and available to support the organization's business objectives and initiatives.

They work closely with development teams, business stakeholders, and other IT teams to ensure that the platform is delivering value to the organization.

Qualifications:

Skills and Experience Requirements:

Minimum of 5 years of experience (Platform operations, Sustainment/Maintenance of ServiceNow or similar IT Service Management Platform).
At least two full lifecycle implementations in the role of a lead consultant
Experience as Process Consultant/ Business analyst at an enterprise level, or large implementation projects.
Must be able to understand business goals and objectives to determine the right fit to the platform.
Demonstrated understanding of ITIL practices
Bachelor's degree or equivalent professional experience.
Certified ServiceNow System Administrator

Preferred:

ITIL v3 certification
Excellent analytical and problemsolving skills
Excellent verbal and written communication skills
Strong presentation development and Customer Presentation skills
Successful teamwork experience & demonstrated leadership abilities

Fujitsu Right Now:

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands.

This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers.

Our focus now is ensuring we address the challenges of those customers in today's FAST IT and digitally focused technology landscape.

SaaS and ServiceNow are a big part of this focus for us.

What we offer:

The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
Unrivalled investment and training in you and your career
Stimulating environment offering ongoing learning opportunities
Culture of innovation and inspiration
Competitive salary and generous benefits
A very flexible and creative environment for everyone
Fujitsu at a Glance _
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. _
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants inno