Clinical Concierge Office Assistant - Calgary, Canada - Birchcliff Energy Ltd.

Description

Birchcliff Medical Concierge (BMC) is a private medical office that provides an exceptional level of service to the employees and families of Birchcliff Energy (BIR).

We are seeking a service-oriented medical office assistant that will function to provide expert navigation for our patients and exceptional administrative support for our medical team.

This role is ideal for a licensed practicing nurse (LPN) who has a strong preference for administration, or for a medical office assistant that has great clinical experience.

• Welcoming patients and guests as they enter the clinic
• Daily check and opening of clinic
• Daily tidying of the space, exam rooms, wiping surfaces, closing doors and ensuring the space is ready for clients throughout the day
• Linking incoming faxes to patient chart or clinical needs
• Linking patient documents
• Update IH with necessary contacts
• Includes adding and deleting contacts to keep most up to date information
• Initiating courier for labs when required
• Monitor EMR personal incoming messaging and completing tasks
• Prescription fills, patient questions, BMC Team questions, Referral coordination, professional contact questions, laboratory requests etc.
• Reach out to community clinics, practitioners, interdisciplinary teams for information, waittimes, fees and client onboarding approach
• Managing templates and forms in EMR
• Uploading forms to add to our system
• Making each form fillable with patient demographics and physician/clinic information
• Patient Management
• Ensure complete and accurate registration, including patient demographics, family physician, preferred pharmacy, consent, pictures, etc.
• Coordinating patient needs and scheduling appropriately
• Receiving and notifying BIR Human Resources for client consents and eligibility
• Onboarding all BIR Employees and their families
• Monitor schedule to ensure quick response for appointment requests
• Manage scheduling for BMC Team and Laboratory Services
• Time off, vacation, meetings etc.
• Meetings schedule and prepare for meetings
• Arrange diagnostic imaging bookings for patients. Calling multiple locations if needed to ensure booking time meets or exceeds expectations
• Facilitate prescription pickup/delivery. Connecting with pharmacies to confirm fax receival and messaging the patient with a confirmation when it is ready
• Collect lab work as needed, and process accordingly. Schedule courier pickup
• Connect with APL when needed to add on lab tests to avoid a redraw when needed or to discuss collection requirements if the directory is unclear
• Connect with BIR Office Services when requested, to facilitate tasks.

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness
• Expedite patient referrals to specialty offices, fax medical records, answer patient and specialty office calls
• Assemble information concerning patient's clinical background and referral needs
• Provide appropriate clinical information to specialist
• Review details and expectations about the referral with patients (mostly DI requirement appointments, pre appointment requirements)
• Find specialists for BMC Team through knowledge of clinics, specialist, and locations
• We thank you in advance for your submission, however only those selected for an interview will be contacted._

• Day shift
• Monday to Friday

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

• Bachelor's Degree (preferred)

• LPN/RPN (required)