Account Coordinator - North York
3 days ago
Job summary
This is a 100% in person role at our awesome office In Toronto About PheedLoopPheedLoop is dedicated to developing critical systems for the events industry From virtual event technology critical during these times and solutions to automate simplify and monetize events to new hardware products such as self-check-in systems and smart badges we're always building awesome tech Located in Toronto PheedLoop is one of Canada's fastest-growing event technology companies We're obsessed with listening to customer feedback because we're able to build extremely creative solutions at light speed as soon as we hear good ideas We love working hard learning new things building great products and closing deals If you're looking for an experience that will test your limits accelerate your career and allow you to dream big wed love to work with you and change an industry forever What will my impact be As an Account Coordinator you will be working closely with our Customer Support and Sales Teams to provide the required service for existing customers to onboard quickly maximize their use of the platform expand their future use of our software ecosystem Our customers love us You can read our reviews publicly on our G2 Crowd Website Members of our community appreciate our team's positivity proactiveness commitment product updates Your day-to-day Provide frontline technical support via email phone occasionally in-person troubleshooting issues ensuring timely resolutions Build deep expertise in the PheedLoop platform confidently answer questions guide customers Onboarding key customers on the PheedLoop platform start creating their events system possible Touching base key customers through Post-Event Debriefs Mid-Contract Consultations meeting types among others Studying PheedLoop best practices-depth answer any questions come way Selling suggesting how products services current usage solve business challenges Maintaining minimal level availability off-hours weekends respond urgent customer inquiries increased level availability closer customer-event Onboard key-customers technical focus ensure events set correctly follow-up support post-event debriefs mid-contract consultations resolve issues optimize usage Be available urgent-support off-hours especially leading up during-events Things should know have succeed At least year experience customer success service account management role Extremely strong work ethic energetic positive attitude Strong written verbal communication skills English Demonstrated ability grow independently great team player Bachelor's degree Things make star Experience events managing conferences trade shows similar Experience selling software Experience small business environments Bilingual proficiency English French Workplace benefits Employee health care plan 100 coverage fully paid by Awesome workplace snacks outings books opportunities open workspace Who looking people join team ambitious hard workers thrive environments solve problems fun Work teammates find hardest group ever meet Feel potential unlock part journey reach goals Know teammates like everyone else build massive difference guarantee
Job description
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