IT Service Desk Technician - Halifax, Canada - Invest Nova Scotia

Invest Nova Scotia

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Invest Nova Scotia is Nova Scotia's business development agency that works to promote economic growth and community economic development in the province by enabling business, innovation, sustainability, and entrepreneurship.

We are Nova Scotians supporting businesses small and large; new and new to our province.

Job Opportunity
:
IT Service Desk Technician

Reporting to the Manager, IT & Digital Solutions, the
IT Service Desk Technician is the first point of contact for Invest Nova Scotia employees across the Province.

Providing the highest degree of customer service, this role is responsible to track and respond to tickets for incidents and requests through a ticket tracking system, determine root causes, and plan resolutions to resolve or escalate tickets to meet Invest Nova Scotia service level commitment targets.