Support Staff Manager - Zurich, Canada - White Squirrel Golf Club

White Squirrel Golf Club

Verified Company

Zurich, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Support Staff Manager

Department:
Front of House

Reports to:
Assistant Director, Food & Beverage

Job Type:
Seasonal Full Time Contract

Wage:
$1- 20

Job Summary:

The Support Staff Manager role is a full-time, seasonal position based at the Host Hut during the summer.

With a focus of on-the-floor responsibilities, this role involves overseeing scheduling, assisting in staff onboarding and training, and actively managing peak and off-peak hours to achieve set goals.

Responsibilities:

Peak Hour Responsibilities:_
Responsible for the overall performance of frontofhouse support staff
Manage the flow of traffic into the restaurant
Maintain effective communication channels with other restaurant departments.
Collaborate with the Guest Services Manager and other managers to ensure seamless operations.
Responsible for handling and responding to all missed calls and messages, ensuring prompt and effective communication with customers and addressing their inquiries or requests.
Maintaining a shared call log of all missed calls
Assume ownership and oversight of the restaurant's takeout operations, ensuring seamless execution and exceptional customer service for all takeout orders
Off-

Peak Hour Responsibilities:
_

Collaborate with the Assistant F&B Manager to create and manage support staff schedules.
Participate in the onboarding and training of support staff members.
Oversee inventory counts and control for support staffrelated supplies.
Coordinate with relevant parties to ensure timely restocking of necessary items.
Maintain menu quality through replenishment, restocking, and cleaning
Ensure an appropriate amount of rollups required at any time

Secondary Responsibilities:

Cover Snack Shack in the absence of the Snack Shack Employee
Assist in covering other areas during peak times or staff shortages.
Handle additional duties as assigned by higher management.

Qualifications:

Previous experience in a Restaurant
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
Knowledge of POS, and other restaurant software is considered an asset
Efficiency with Google Work Suite considered an asset
Knowledge of hospitality industry practices and standards.
Flexibility to work evenings, weekends, and holidays as required.
Valid Smart Serve required

Don't Meet Every Qualification?

Equal Opportunity

Job Type:
Fixed term contract

Salary:
$18.00-$20.00 per hour

Expected hours: 40 per week

Benefits: