Service Desk Representative - Markham, Canada - Pathway Communications

Pathway Communications

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham.

If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work environment, contact us today.

Pathway offers industry-leading compensation and outstanding opportunities for growth and learning.

Scope of work

Microsoft desktop and server operating systems;
Site communication and connectivity equipment such as routers;

Duties

Inbound technical support duties:

Fulfill service requests for assets and services (part replacements, onsite repairs).
Dispatch Field Technicians and followup on field and site related issues.
Document and update all interactions in a stateoftheart ITSM
Escalate incidents and problems to Level 2 teams (and vendors) if/as required.
Meet all performance standards for quality, work volume and productivity.

Requirements:

Education and training_

IT diploma or certification(s) or extensive hands-on technical call centre experience.

Knowledge, experience_
Three years of past experience in a technology contact centre or IT service desk role;
Use of ITSM ticketing systems
Skills_
Able to follow and use scripts and prescribed operating procedures.
Excellent customer service, oral and written communications skills
Analytical and problemsolving skills to deal with technical problems.
Other_
Must be willing to work in variable, rotating shifts including evenings, weekends and public holidays
Must be willing to work onsite in Markham
Some accounts require onsite work arrangement in either Markham or Downtown Toronto.
CPIC clearance and strict adherence to PCI standards

Salary:

- $21 per hour

How to apply

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment to all persons without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color or ethnic origin.

We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from recruiters or recruitment firms.

5Jq6lsgalM