Learning Technology Support Analyst - Toronto, Canada - York University

York University

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose:

As a member of the Curriculum Innovation and Teaching Excellence office, this position will work closely with faculty members, academic administrative support staff and students to support the effective use of learningtechnology including Classroom and HyFlex AV technology, Canvas, Echo360, Qualtrics, Zoom, Teams, O365and other tools).

Education:

Some post secondary education in Business, Administration, Technology or another relevant field.

Experience:

1 year recent experience in a customer-facing position having demonstrated commitment to providing outstanding service and support. Advanced knowledge of PC and Mac Operating Systems. Basic knowledge of web development (HTML, CSS, JS) is an asset.

Skills:

Proficiency in Word, Excel and PowerPoint is required.
Able to perform data analyses and generate reports.
Ability to evaluate, assess, and prepare data files.
Excellent analytical and troubleshooting skills.

Proven ability to work independently, cooperatively as a member of a multi-functional team and ability tocoordinate efforts and collaborate with a variety of individuals.

Ability to deal calmly, courteously, and effectively with people at multiple levels and build strong workingrelationships.

Excellent oral and written communication skills including ability to provide detailed information and answerquestions in a clear, concise, and professional manner.

Excellent organizational, multi-tasking and attention to detail skills.
Ability to exercise good judgment and initiative.

***
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
***
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
********PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.