Bus Mgmt Analyst Ii - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

405961BR

Commercial Banking

Toronto, ON

April 11, 2023

Company Overview

Department Overview

Cards and Merchant Solutions is the largest dual issuer of Visa and MasterCard products and holds the position of #1 market share in Canada.

TD Consumer and Business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co-brand partnerships including Aeroplan.

TD is a leader in direct to consumer affinity marketing by way of MBNA's hundreds of partnerships with financial institutions, retailers, non-profit organization, sports teams, and other third party organizations, including private label financing.

As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.

The Merchant Delivery team (MDT) is part of the Client Delivery and Experience Team within the TD Merchant Solutions line of business and is responsible for:

On-site Deployment, Installation and Support Maintenance of TD's Point of Sale (POS) payment equipment at merchant locations throughout Canada
Second Level Technical support for onsite Technicians
Scheduling and implementation of major merchant and product rollouts
Complete Lifecycle Management and Inventory including Security Key injection

Job Description:

Ready to dive in?

Activities include but not limited to:

Conduct regular, ongoing analysis, evaluation / assessment of field vendor performance including SLA trends and root cause
Create statistical reports for service call trend analysis
Work with management and specialists to achieve Service Delivery KPI through collaborative reports
Support the development of presentations/communications and dissemination of information for stakeholders
Ensure that business operations adhere to guidelines established by internal risk/compliance advisors and external regulators
Continuously enhance knowledge / expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
Prioritize and manage own workload in order to deliver quality results and meet assigned timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
Establish effective relationships across multiple business and technology partners, program and project managers
Busy? Yes, but never bored.

Requirements:

What can you bring to TD?

Excellent interpersonal, verbal, and written communication skills.
Focus with attention to detail and dedication to the task at hand.
Proven time management / organizational skills
The ability to prioritize and multitask.
Strong team player
Logical/analytical thinker
Problem Solving skills
Proficiency with Microsoft Office (High Level Knowledge of Excel)
Proficiency with Microsoft Project
Relationship Building Skills
Knowledge of Electronic Payment devices/Point of Sale systems preferred
Knowledge of MFOCUS and BASE 24 would be an asset

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.