Customer Service Specialist - Toronto - Kitchen Hub

    Kitchen Hub
    Kitchen Hub Toronto

    6 days ago

    Full time $48,000 - $75,000 (CAD) per year *
    Description

    Customer Service Specialist (F0H) - Liberty Village


    Kitchen Hub is Canada's first virtual food hall, revolutionizing takeout and delivery by bringing the best restaurant brands together. As a member of our operations team, you'll help ensure that every customer and delivery driver experience is exceptional and seamless.

    Role And Responsibilities

    • Be part of an engaged, energetic and fun operations team in our store.
    • Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
    • Work with restaurant partners to efficiently run food from their space to our front‑of‑house.
    • Ensure complete orders are expedited to the correct customer or driver.
    • Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
    • Resolve order issues efficiently and turn every interaction into a positive experience.
    • Perform side duties including the maintenance of dine‑in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
    • Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
    • Communicate effectively with restaurant partners to help ensure operational standards are met.
    • Problem‑solve to find solutions to technical issues that arise and impact the customer experience.
    • Consistently follow operational procedures and look for new ways to improve efficiencies.
    • As required, assist with receiving deliveries.
    • Other duties as requested by management.

    Qualifications

    • 1-2 years of Customer Service experience with a genuine passion for creating the best experiences.
    • Outgoing and friendly.
    • Punctual, reliable and can be counted on for consistent attendance.
    • Available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays).
    • Has a positive, proactive and solution‑focused mindset.
    • Shows great attention to detail and is organized and tidy.
    • Must have the ability to lift up to 20lbs and exert well‑paced mobility throughout a shift.
    • Strong communication skills in spoken English.
    • Health and Safety, and/or Food Handler Certification considered an asset.

    Seniority level: Entry level
    Employment type: Full‑time
    Job function: Other
    Industries: Restaurants

    Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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    * This salary range is an estimation made by beBee
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