Operations Manager - Windsor, Canada - Penske Transportation Solutions

Description

Responsibilities

People

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives

Establish and sustain that we recruit, hire, train, develop and retain quality associates.

Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among team members

Establish and sustain strong and effective relationships with associates, the customer, and supporting departments

Operations

Meet or exceed all customer key performance metrics and objectives

Interact daily with local customer to ensure existing and emerging customer needs are understood

Lead team to identify operational improvements in areas such as inventory accuracy and warehouse operations

Collaborate with other Penske sites to share best practices, leverage resources/assets, etc.

Finance

Develop and execute annual financial and operating plan

Lead the operation with integrity to meet or exceed the Business Plan targets

Identify issues with the operating metrics and P&L and make required adjustments in a timely manner

Ensure customer billings and associate payroll are prepared timely and accurately, the payables and intercompany charges are valid and correct, and all other activities are accurately reflected in the P&L.

Safety

Lead a culture of safety through personal example

Develop, execute, and assess continuous improvement plan to reduce accident and injury frequency

Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place

Proactively identify and correct unsafe conditions, work processes, and behaviors

Ensure compliance with all applicable regulatory agencies and company policies and procedures

Coach through safety observations

Growth/Customer Experience

Identify opportunities for continuous improvement and challenge the status quo

Execute a process to track and record value delivered to the customer

Identify and seize profitable business opportunities for the customer and Penske

Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.

Fleet/Assets

Lead effort to improve fleet/equipment utilization, maintenance availability and fuel efficiency

Contribute to equipment specification at time of start-up and renewal

Build a strong working relationship with local PTL district and other equipment vendors

Other projects and tasks as assigned by supervisor