Customer Service Representative - Winnipeg, Canada - Advance Paper Box

Advance Paper Box

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Advance Paper Box Ltd is looking for a
full-time Customer Service Representative to join our team, who will support the Customer Relations team, will be responsible for handling all aspects of assigned customer orders, and ensuring a seamless experience for the customer, from start to finish, with focus on receiving and processing customer orders and inquiries in an effective, courteous, accurate, and timely manner.

Advance Paper Box is a fully integrated folding carton manufacturing facility including design, die making, printing, die-cutting, and gluing. Our customers range from food and pharmaceutical manufacturers to computer software and automotive supply companies. If you are looking for a company with
growth opportunities that has a
great team environment this opportunity might be for you

Responsibilities:

Review and respond to customer inquiries and issues in a professional and timely manner and escalate where needed.
Create batch records in the ERP system (Visual Manufacturing)
Process new, repeat, or change orders into ERP.
Assist in planning the production of customer orders, and attend weekly Production meetings, as needed.
Follow up on requested delivery dates with customers as required for current orders.
Process all US and Canadian paperwork required for exporting finished goods.
Work to improve internal processes and relationships.

Qualifications:

College Diploma or equivalent experience
Minimum 2 years in sales/customer service in a manufacturing environment
Strong communication, time management, multitasking and interpersonal skills
High degree of accuracy and attention to detail
Selfmotivated with an ability to work under pressure.
Must be able to work individually and as part of a team

What we can offer you:

-
Competitive salary
-
Annual Bonus
-
Benefits 100% paid by company
-
Retirement savings plan contributions
-
Sick Leave benefits
-
Casual dressing
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On-site Parking