Account Services Agent - Vancouver, Canada - 0000050007 Royal Bank of Canada

Description

Job Description

What is the opportunity?

As the Account service agent you will prioritization, co-ordination and control applications submitted for adjudication. You will create capacity for the adjudication team to maintain focus on implementation of strategies processes and disciplines, achieve business plan and enhance client experience.

What will you do?

Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact

Work collaboratively with others on the team to ensure proper handling of requests

Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met

What do you need to succeed?

Must – have

Goal-oriented individual with a demonstrated passion for putting clients first

Drive and self-motivation with eagerness to learn

Ability to adapt quickly to change

Working knowledge of Outlook, Microsoft edge and Excel

Ability to work shifts within the hours of 7:00am - 9pm (PST) Monday to Saturday

Nice to have:

Previous administration experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Competitive Compensation

• A professional and supportive team environment

• A comprehensive training program on internal processes and systems

• Career progression if you have what it takes to be the best

Job Skills Communication, Credit Analysis, Customer Service, Customer Success, Data Gathering Analysis, Detail-Oriented, Group Problem Solving, Risk Management, Taking Ownership, Teamwork Additional Job Details

Address:

2985 VIRTUAL WAY, SUITE 302:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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