Technical Support Specialist - Toronto, Canada - Accessibilité Média Inc (AMI)

Accessibilité Média Inc (AMI)

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Accessible Media Inc. (AMI) is a not-for-profit media company that entertains, informs, and empowers Canadians who are blind or partially sighted.

Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI's vision is to establish and support a voice for Canadians with disabilities, representing their interests, concerns and values through accessible media, reflection, and portrayal.

We are currently looking for a Technical Support Specialist (12-month contract) to join our Technology Services team in Toronto.

This role will maintain all AMI's IT systems by installing and testing all internal production and IT hardware and software systems.

The role will also provide 1st level support in a 7 by 24 environment.

Please be advised that this role will require 5 days per week presence at the office at 1090 Don Mills Road, Toronto.

If you are interested in being part of such an awesome team and have the following qualifications, please let us know.

Results & Responsibilities:

Maintain operation and quality of service of production and IT systems (desktop, hardware, and software) by installing and configuring new systems; testing and confirming compatibility with existing systems; and recommending modifications as required. This includes the management of desktop and server imaging using 3rd level support as needed.
Maintain the reliability of the production and IT systems by adhering to and executing the preventive maintenance schedule and activities as required.
Ensure accurate record keeping of AMI assets by maintaining and updating inventory tracking of equipment deployments across AMI
Support the on/offboarding of employees and contractors by ensuring the requested accounts, security and access to technology resources are available or disconnected on time.
Contributes to the team effort as required.

Requirements:

Diploma in Computer Science or Technology or an equivalent mix of education and experience
Minimum 3 years experience in similar role
Excellent knowledge of various production and IT technologies and software, e.g., FTP software, knowledge of OS systems; Windows and Windows Servers Understanding of video and audio production technical standards; Familiar with the support and use of Adobe Creative Cloud Suite and Avid ProTools.
Strong organizational, planning, analytical and project management skills.
Strong interpersonal and communications skills, with a customer service orientation.
Ability to perform multiple tasks, schedule priorities and meet deadlines.
Bilingual English/French an asset
Ability to lift and move equipment up to 50 lbs.