senior telephony engineer - Outer Nunavut (Iqaluit) - TUTTARVIK RECRUITMENT SERVICE

    TUTTARVIK RECRUITMENT SERVICE
    TUTTARVIK RECRUITMENT SERVICE Outer Nunavut (Iqaluit)

    1 day ago

    Description

    • Design, implement, and support GN's Mitel VoIP telephony systems.
    • Provide Tier-3 telephony support and mentorship to technical teams.
    • Support Contact Centre routing, call flows, and system integrations.
    • Provide remote or onsite telephony support to GN communities.
    • Coordinate with telephony vendors and application providers.
    • Create and maintain telephony documentation.
    • Support GN IPS telephony-related infrastructure projects.
    • Contribute to post-mortem reviews and service improvement initiatives.
    • Maintain telephony documentation.

    Requirements



    • Degree or diploma in Information Technology, Computer Science, Engineering, or related field; or equivalent experience.
    • 3-5+ years' experience designing, implementing, and supporting enterprise telephony systems.
    • Industry certifications in Cisco, Mitel, or related telephony platforms preferred.
    • Ability to design and support large, distributed VoIP environments.
    • Experience implementing campus-wide VoIP and Contact Centre technologies.
    • Strong documentation and communication skills.
    • Ability to work independently and provide Tier-3 support.
  • Work in company

    senior telephony administrator

    TUTTARVIK RECRUITMENT SERVICE

    · • Administer and support GN's Mitel VoIP environment, including telephony features, call flows, peripherals, and Contact Centre functions. · • Perform daily provisioning, configuration updates, and troubleshooting. · • Maintain accurate telephony documentation and configuratio ...

    Outer Nunavut (Iqaluit)

    1 day ago

Jobs